- Develop and execute targeted strategies to identify, attract, and onboard outstanding therapists, - Implement rigorous verification processes to ensure the quality and credentials of therapists joining the Wellnite platform, maintaining a 95% verification success rate.- Implemented an optimize streamlined onboarding processes, reducing time-to-activation by 40% and enhancing the overall experience for new therapists.- Foster strong relationships with therapists, providing ongoing support, resources, and opportunities for professional development, increase therapist satisfaction and engagement levels.

- Provided day-to-day support for all incoming questions- Expertly guided new strategic customers through their first 30-60 days on the InEvent platform, ensuring smooth onboarding and successful deployment - Growing and managing relationships with our customers to ensure their success rate increased customer satisfaction by 6% (average) and reduced contact rate by 7% (average)- Established a feedback loop with Product to help bring the voice of the user in all product-related decisions (through qualitative data analysis)- Support in the development of an internal knowledge base which helped increase product knowledge within our team, centralized our resources and reduced support resolution time by 10 hours (average)- Partner closely with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver best-in-class customer experiences

Resolved an average of 5 incidents per day on issues relating to all Office 365services for customers in Europe, Middle East and Africa (EMEA) regionManaged critical issues by setting customer expectations, devised, and implementedaction plans and professionally communicated to all parties involvedCollaborated on cross-team and cross-product technical issues by engaging withcolleagues from other teams as needed to resolve customer problemsCollaborated with subject matter experts and escalation managers when additionalsupport is neededConducted research gathered information from multiple sources and presented resultsQuickly learned new skills and applied them to daily tasks, improving efficiency and

• Supported project manager for the automation of a JAMB examination center for the Ministry of Education in Bayelsa State powered by Zinox• Identify key internal and external stakeholders, discussed and shared expectations, gained the required authorization necessary to move the project forward• Outlined key deliverables and milestones and identified dependencies that must be completed to move to the next task• Assign and ensured that tasks are completed as scheduled• Monitored the progress of project, ensuring the key milestones are reached• Escalated incidents to next level to remain compliant with company's standards and procedures• Reported on status for each project to appropriate stakeholders