Queenetta L. is a Program Coordinator at Tech Teens Inc..
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Program CoordinatorTech Teens Inc.Atlanta, Ga, Us -
Licensed Massage TherapistNatural Body Spa 2021 - PresentLead comprehensive training workshops to enhance customer service skills, resulting in a 15% improvement in client satisfaction scores.Collaborate with management to resolve customer complaints and optimize service workflows.Implement feedback systems to ensure quality service delivery and continuous improvement.
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Licensed Massage TherapistWildkraftd Therapeutics 2019 - PresentDeveloped personalized wellness plans based on customer needs, maintaining a 90% client retention rate.Lead comprehensive training workshops to enhance customer service skills, resulting in improvement in client satisfaction.Collaborate with management to resolve customer complaints and optimize service workflows of other therapistsProvide exceptional massage therapy.
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Tier 2 Tech SupportKellyconnect | Contact Center Solutions Feb 2015 - Sep 2018Provide Technical Assistance: Diagnose and resolve customer issues related to Apple products, software, and services via phone, chat, and email.Customer Education: Educate customers on product features, functionalities, and best practices to enhance their user experience.Problem Solving: Identify and troubleshoot hardware and software problems, providing effective solutions in a timely manner.Documentation: Maintain accurate records of customer interactions and resolutions using… Show more Provide Technical Assistance: Diagnose and resolve customer issues related to Apple products, software, and services via phone, chat, and email.Customer Education: Educate customers on product features, functionalities, and best practices to enhance their user experience.Problem Solving: Identify and troubleshoot hardware and software problems, providing effective solutions in a timely manner.Documentation: Maintain accurate records of customer interactions and resolutions using internal systems. Show less -
Ophthalmic TechnicianHarooni, Sheindlin & Feig Md, Pc Sep 2014 - Nov 2017Brooklyn, New York, United StatesCoordinate scheduling of patient appointments and surgeries.Interview patients and document ocular and medical histories.Perform a variety of routine tests using ophthalmic instruments that provide diagnostic information including, but notlimited to, intraocular pressures, basic motility, visual fields, A-Scan ultrasonography and fundus photography for PhysiciansAssist the physician during diagnostic and minor surgical procedures, including instrumentation sterile… Show more Coordinate scheduling of patient appointments and surgeries.Interview patients and document ocular and medical histories.Perform a variety of routine tests using ophthalmic instruments that provide diagnostic information including, but notlimited to, intraocular pressures, basic motility, visual fields, A-Scan ultrasonography and fundus photography for PhysiciansAssist the physician during diagnostic and minor surgical procedures, including instrumentation sterile preparations anddocumentation.Administer topical medications or diagnostic drugs as required by the provider for testing or treatment.Prepare and position patient for diagnostic tests and procedures.Assist the physician with patient education pertaining to the treatment prescribed.Scribe patient appointments Maintain confidentiality of sensitive information Show less -
Medical AssistantMetropolitan Ent & Facial Plastic Surgery Sep 2011 - Jul 2014Alexandria, Virginia, United StatesAssist ENT physicians in patient examinations and procedures, ensuring a safe and comfortable environment.Perform preliminary patient assessments, including taking medical histories, vital signs, and allergy information.Schedule appointments, manage patient records, and maintain accurate documentation in electronic health record (EHR) systems.Educate patients on treatment plans, medication instructions, and post-operative care, fostering patient understanding and compliance. -
Medical AssistantVirginia Cardiovascular Care, Inc Feb 2011 - Sep 2011Read and recorded vital signs.Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.Documents objective data and routine aspects of patient care. Maintained a clean, orderly and well-stocked environment.Performed stress test regularly
Queenetta L. Education Details
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Northern Virginia Community CollegeBusiness Administration -
Atlanta School Of Massage -
Dorchester County Career Technology CenterComputer And Video Graphic Design -
Everest CollegeMedical Assistant
Frequently Asked Questions about Queenetta L.
What company does Queenetta L. work for?
Queenetta L. works for Tech Teens Inc.
What is Queenetta L.'s role at the current company?
Queenetta L.'s current role is Program Coordinator.
What schools did Queenetta L. attend?
Queenetta L. attended Northern Virginia Community College, Atlanta School Of Massage, Dorchester County Career Technology Center, Everest College.
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