Queenie D. Giang, Psm I, Pspo I, Pal-Ebm Email and Phone Number
Queenie D. Giang, Psm I, Pspo I, Pal-Ebm work email
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Queenie D. Giang, Psm I, Pspo I, Pal-Ebm personal email
Over 10 years of IT professional experience specializing in infrastructure engineering, platform engineering, and desktop/end-user support services. Certified Professional Scrum Master/Product Owner with a demonstrated history of working in financial services industry. Skilled in Project Management, Scrum, Business/Technical Relationship Management, and Risk Communication Management.I had been working with technical teams in Scrum-related events over the years. Leading and coaching the team members on agile framework to commit their Sprint Goals. Collaborated with Product Owner along with the developers to help guide them to understand their user stories so PO can prioritize the right backlog items. Successfully coordinated and completed major tech debt and enterprise-wide modernizing projects since 2018. I am a self-motivator, team mentor/trainer, and coach. Working with multiple teams and leading on projects through success completion gives me a highly sense of accomplishments. Documenting the processes and best practices. Removing impediments for the team to speed up their work. Building relationships between the business and technology.Experienced with Scrum and Kanban boards.Experienced with Jira, Confluence, ServiceNow, etc.Experienced with ITIL Foundations certified since 2019. PSM I and PSPO I certifiedYou can reach out to me here or even in email at queenie.giang7@gmail.com I graduated from Penn State with MS in Information Science. I am interested only in fields related to Scrum Master or Project Manager roles.Please note for all recruiters, do not message me if the role is hybrid or if the role is on-site. I'm looking for only interested in fully remote positions. Thank you!!
Vanguard
View- Website:
- vanguard.com
- Company email:
- privacy@vanguard.com
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Scrum Master Project Manager (Infrastructure Dba Engineering)Vanguard Aug 2021 - PresentValley Forge, Pa, Us• Implement Oracle 19c Upgrade that led to clearing majority of security vulnerabilities around 85% to 90% by year-end in 2022.• Develop team members on Agile practices and Scrum framework to create a mindset shift. Experienced working with cross-functional small/big teams’ environment, which increased efficiency by 60% and above.• Review, plan, and prioritize user stories/tasks on both Scrum board for Engineering team and the Kanban board for Operations team, which result in completion by over 60%-70% in every Sprint.• Conduct and Facilitate Daily Scrum meetings, along with other Scrum events (Sprint Review, Sprint Planning, Sprint Retrospective, Backlog Refinement) to inspect, adapt, and address team member’s impediments by 85%.• Maximize the product’s value by clarifying the business needs with Product Owner to align Organization Goals for upcoming projects, which reduced 30% of non-valued added waste.• Monitor and track JIRA metrics while improving team’s burndowns by 55-70%. • Coach team members to communicate effectively with technical and business functions on dependencies, which resulted in improving teams’ collaborations by 40%. Updates standardize processes and documentation on Confluence, which produced transparency across cross-functional teams.
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Scrum Master Project Manager (Data Transmission Services)Vanguard Sep 2018 - Aug 2021Valley Forge, Pa, Us• Built over 1000s of SFTP/FTP connections for both internal and external partners that led to improved productivity by 60% and increased millions of revenues for Vanguard business divisions for every major connection.• Remove backlog items by 90% on a weekly basis, while clearing the overdue work requests, which reduced waste.• Lead the Data Transmission Services enhancement initiative by creating documentations for the team's standardizations, which improves processes by more than 50%. • Implement 70% New Ways of Working processes for DTS internal tech debt projects.
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End User Computing AnalystVanguard Jun 2015 - Sep 2018Valley Forge, Pa, Us• Resolved over 2,000 Incident tickets and achieved over 350 work requests from various business functions, which reduced total incident volume by 80%.• Monitored, reviewed, and routed ServiceNow incidents to appropriate tiers to addressed related issues, which reduced the total time spent on re-routing incidents by 70% and saved 20% resources.• Troubleshoot, analyzed, and assisted users with technical solutions on clients’ devices that led to consumer satisfaction by 90%, based on survey feedbacks.• Solved technical problems with the focus on customer service and monitor LAN while manage user accounts.• Built Windows 7, 8, 10 PC/Laptops and install post-applications for over 100 clients, which enhanced clients’ work productivity experience by 85% and increased savings to cut costs for the company by 40% on inventory assets.
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Residential Networking Office ConsultantRutgers Office Of Information Technology Aug 2014 - May 2015Us• Checked for any port connectivity issues by using switch commands for Cisco switches and provide advanced network troubleshooting to Level 1 consultants• Professionally addressed emails with appropriate suggested solutions and bring issues to supervisors. Escalate issues to Network Operations Center• Trained and educated dispatch consultants on important troubleshooting topics during ResNet Advanced Training Sessions• Observed and directed Level 1 consultants with proper policies and procedures to ensure correct information is being address to the users -
Residential Networking Dispatch ConsultantRutgers Office Of Information Technology Feb 2014 - May 2015Us• Provide 1st Level dispatch support to all users’ residential dormitories• Troubleshoot the issue at the location with all necessary tools for wired and wireless networking and virus remediation
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Computer Lab ConsultantRutgers Office Of Information Technology Sep 2013 - May 2015Us• Assist students, staff, and faculty users with any technical difficulties and general access• Oversee all hardware equipment and machines on daily operations• Manage the computer labs while on duty and solved any technical problems with machines• Used OIT Continual Class Trainings to communicate and assist users
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Help Desk Level 2 Advanced Support ConsultantRutgers Office Of Information Technology Apr 2012 - May 2015Us• Provide assistance as a Second Level Support to all members of the university with issues connecting to 802.1x network• Create over 850 accurate and detailed tickets to troubleshoot all aspects of supported desktop computing services in a fast-paced, multitasking environment• Analyze the technical issues over the phone and performed professional customer service to all users with University account issues, networking connectivity issues, and general information• Troubleshoot routers’ connectivity and virus issues with time management productivity
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It Operations Control Specialist Intern (Global Network Services)Adp Jun 2014 - Aug 2014Roseland, New Jersey, Us• Provided technical assistance to ADP Associates and set up video conference rooms• Provided Tier One support on any VTC issues. Includes troubleshooting systems and reporting issues to bridge, assisting far end users if required• Administered and monitored Polycom HDX and VSX systems for near and far sites• Updated and documented over 100s of system names & IP Addresses• Lockdown over 200 systems with credentials and encryptions• Accumulated over 500 Avaya PBX switches and cleaned up the Site Administration Port Stations
Queenie D. Giang, Psm I, Pspo I, Pal-Ebm Skills
Queenie D. Giang, Psm I, Pspo I, Pal-Ebm Education Details
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Penn State UniversityComputer And Information Sciences And Support Services -
Rutgers, The State University Of New Jersey-New BrunswickInformation Technology & Informatics
Frequently Asked Questions about Queenie D. Giang, Psm I, Pspo I, Pal-Ebm
What company does Queenie D. Giang, Psm I, Pspo I, Pal-Ebm work for?
Queenie D. Giang, Psm I, Pspo I, Pal-Ebm works for Vanguard
What is Queenie D. Giang, Psm I, Pspo I, Pal-Ebm's role at the current company?
Queenie D. Giang, Psm I, Pspo I, Pal-Ebm's current role is I bridged the gap between business and technologies using Agile Methodologies and Project Management.
What is Queenie D. Giang, Psm I, Pspo I, Pal-Ebm's email address?
Queenie D. Giang, Psm I, Pspo I, Pal-Ebm's email address is qu****@****ard.com
What schools did Queenie D. Giang, Psm I, Pspo I, Pal-Ebm attend?
Queenie D. Giang, Psm I, Pspo I, Pal-Ebm attended Penn State University, Rutgers, The State University Of New Jersey-New Brunswick.
What are some of Queenie D. Giang, Psm I, Pspo I, Pal-Ebm's interests?
Queenie D. Giang, Psm I, Pspo I, Pal-Ebm has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Education, Science And Technology, Human Rights, Arts And Culture, Health.
What skills is Queenie D. Giang, Psm I, Pspo I, Pal-Ebm known for?
Queenie D. Giang, Psm I, Pspo I, Pal-Ebm has skills like Networking, End User Support, 802.1x, Network Architecture, Technical Support, Wireless Networking, Wireless Routers, Virus Removal, Help Desk Support, Customer Service, Troubleshooting, Tableau.
Who are Queenie D. Giang, Psm I, Pspo I, Pal-Ebm's colleagues?
Queenie D. Giang, Psm I, Pspo I, Pal-Ebm's colleagues are Harry Schreiber, Rob Vogt, Kathy Kenney-Goff, Meredith Mueller, Greg Kraeer, Tara Hendrix, Manjesh Ramakrishna.
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