Queenie Jiang Email & Phone Number

Hong Kong

Hong Kong Sar

The Gap Partnership is a global negotiation consultancy specializing in the development of practical and highly effective negotiation solutions and strategies. With offices around the world, we operate in over 50 countries and work with more than 600 organisations. Our team of consultants bring real-world commercial experience from a range of industry sectors, and partner with our clients to provide best-in-class solutions to their negotiation needs.

Hong Kong Sar; Shenzhen China

* Successfully managed and won Design Consultancy service for a 360,000 SQF multiple location Office restack projects for a major international consultancy firm in Hong Kong * Successfully managed a Design Consultancy Global Master Agreement contract negotiation with a major international medical & pharmaceutical company. Serve as the SPOC for future client’s project requirement. • Lead pursuit strategy and guide such client proposals and pitches from generating new clients, to identifying desirability and winnability, to strategizing winning solutions, to liaising with external clients, to communicating with internal design & project team, and senior management, to analysing outcome results and lessons learned• Based in Hong Kong and travel regionally to mainland China for developing the Greater Bay Area markets by expanding clienteles, and increasing market exposures and visibilities• Organize client and industry events to increase market visibility to attract more clients and generate new opportunities• Act as the single point of contact between the client and the internal project team (such as design, workplace strategy, project management, solution architecture, sustainability, and MEP and workplace technology) to ensure that the project is on track to achieve client expectations• Build meaningful relationships with day-to-day Clients, partnering with them to understand and identify their business issues, strategies, initiatives, priorities and expectations• Act as a liaison point, build strong collaboration, and manage global/regional key account clients, and identify cross region business opportunities• Build close relationship with industry peers, existing and potential suppliers and vendors to exchange latest industry news, trends, products, services, competitors and existing and emerging technologies that may impact present and future client performance• Mentor and coach junior team mates for new business initiatives and better team collaboration

Hong Kong

* Successfully pitched and won Project Management service for a 96000 SQF multiple location Office Restack and Fitout project with a major International Insurance company in Hong Kong• Manage and coordinate local, regional and global new business submissions, tenders and proposals responses, and develop client interview presentation.• In charge of Pacific Project Management knowledge platform by driving and collecting the content of various reporting, updates, and newsletters, as well as maintaining process maps, templates and tools. • Serve as the Salesforce system Champion and change manager on business pursuit opportunities, and prepared system platform roll out to whole Pacific region.• Facilitate business development meetings across the Pacific regions with various business lines / departments for cross selling opportunities.• Implement and manage Digital Marketing and Communication.• Liaise with the Regional Directors, and project management divisional leaders to ensure consistent document control and service delivery on a day to day basis.• Closely engage with the APAC client solutions and marketing teams to enhance local service delivery and maintain consistency with company best practice procedures.

Sydney, Australia

Successfully won the first Chinese client project for the Pacific business line by building close relationship and participating in pitch meetings and interviews. Engaged through the five months project period as Relationship Manager to resolve project issues and meet client needs.• Secured major projects by leading and facilitating pitch strategy meetings and coordinating pitch responses - A$650M NSW government hospital redevelopment project; A$120M innovative new timber building development project• Effectively and significantly saved pitch responding time by developing and implementing strategic marketing campaign collateral.• Served as the Salesforce system Champion on business pursuit opportunities, and prepared system platform roll out and training program to whole Pacific region. • Initiated digital marketing & social media campaign to boost up brand awareness & attract new clients.• Debuted quarterly newsletter packed with valuable communiques on business pursuits, major project updates, and client / team events.• Liaised with the Regional Directors, and project management divisional leaders to ensure consistent document control and service delivery on a day to day basis.• Closely engaged with the APAC client solutions and marketing teams to enhance local service delivery and maintain consistency with company best practice procedures.

Hong Kong

Knowledge Platform Management & Communication• In charge of APAC Project Management knowledge platform by driving and collecting the content of various reporting, updates, and newsletters, as well as maintaining process maps, templates and tools. • Ensure content of the knowledge platform and various reports are high quality to the Managing Director of APAC Project Management with the right depth and strategic forward looking.• Maintain APAC Navigator Project Management website.• Act as the APAC regional champion and change manager to drive new business system initiatives (Salesforce) and implementation for the region • Promote the use of company intranet, platform, systems and tools. Provide trainings and support to all regions.Business Development• Coordinate and support global and regional RFP / RFI responses, and prepare client interview presentation documents by liaising with the regional hub teams.• Work with all APAC region countries on local market RFP and RFI responses.• Manage RFP and RFI toolkit and database for responses to common questions.• Support business development cross selling opportunities in different regions & business lines / departments.• Manage the pipeline and prospecting process. • Manage and maintain an up-to-date client database.Marketing and Branding• Work closely with Marketing team to develop Project Management marketing deliverables and platform both internally and externally.• Manage capability statements, case studies, testimonials, professional profiles and track records.• Share knowledge and best practice throughout the region.• Design and improve capability, marketing, and branding materials.• Organize and coordinate client and internal department events.Finance• Manage financial statistics by preparing analysis & graphical charts. • Collate and consolidate fee forecasts for all regions in APAC.

Hong Kong

• Business development for potential new clients by reaching out to customer leads through networking, social media, and cold calling.• Interacted with clients and fellow brokers for potential service needs.• Performed cost-benefit and needs analysis of existing/potential customers to meet their needs.• Prepared pitches, presentations, and marketing materials for client meetings.• Arranged and lead site inspections for office premises. • Established, develop and maintain positive business and customer relationships.• Analyzed the territory/market’s potential, track sales and status reports.• Liaised with Marketing and Communication department to organize and coordinate various networking events with landlords, existing clients as well as perspective clients.• Daily assistance duty to Executive Director and his brokerage team.

Shanghai & Hong Kong

• Project coordination and communication among China, USA, Singapore, the Philippines and departments within the Headquarter office in Hong Kong. • Acted as contract administrator by overseeing the contract database, disseminating contracts manual amendments to contract officers, maintaining related files and serving as the main point of contact for administrative queries within the FedEx Hub Project • Supported for all business management and administrative matters of the MD and CFO, including personnel issues, space needs, and staff supervision. • Maintained the MD and CFO's complex agendas, and manage commitments which best utilize the MD and CFO's time. • Provided relevant information as required, prepare materials for meetings, and handle all travel arrangements for the MD and CFO. • Responsible for reviewing incoming correspondence and determining priorities of action and updating superiors on the status of projects. • Traveled to Mainland China for business when required.

Shanghai City, China

• Managed franchise store setup and follow up with franchisees. • Designed store layouts and provide plans for store openings. • Collected training materials to analyze and set up training schedules. • Communicated and provided training and support to all franchisees. • Coordinated with General Manager and department managers on daily operations

Dallas/Fort Worth Area

Determined cost of operations by establishing standard costs; collecting operational data.Identified financial status by comparing and analyzing actual results with plans and forecasts.Guided cost analysis process by establishing and enforcing policies and procedures; providing trends and forecasts; explaining processes and techniques; recommending actions.Improved financial status by analyzing results; monitoring variances; identifying trends.Reconciled transactions by comparing and correcting data.Maintained database by entering, verifying, and backing up data.Contributed to team effort by accomplishing related results as needed.

Master Of Business Administration (M.B.A.), Concentration On International Business

Activities and Societies: Finance Society; Friendship Association of Chinese Students and Scholers; International Students Organization

Coach & Master Practitioner Of Neuro-Linguistic Programming, Applied Psychology, Master Practitioner

Neuro-linguistic programming is an attitude and an approach to communication, personal development, and psychotherapy

Bachelor’S Degree, Management Information Systems, General, Gpa 3.2

Activities and Societies: Finance Society; Friendship Association of Chinese Students and Scholers; International Students Organization