Valentino Luna Email & Phone Number

D.K.I. Corporation is a Global Marketing Agency that owns an Official Uplive Talent Agency for The United States, Canada, Australia, The Philippines, and LATAM

Birmingham, Al, Us

Los Angeles, California, Us

Dania Beach, Fl, Us

I was responsible for selling cruises in a high volume call center directly to customers by cultivating and maintaining customer relationships that include inbound calls, building rapport, drive direct sales, and ensure an overall superior customer service experience.• Strong verbal communication skills to include professional telephone etiquette• Ability to develop and maintain professional relations with a diverse customer base• Ability to quickly learn and maintain current knowledge of all cruise lines products and services• Ability to work well and maintain a professional composure while under stress and pressure with escalated calls• Navigate through multiple systems to provide the best customer service experience to each caller.• I was laid off from this position because of the Covid-19 Pandemic as of March 13, 2020*Post Pandemic Hired 6/28/2021

Phoenix, Az, Us

• Answer phones and direct calls• Assist Registrar with document processing• Assist Campus Director with administrative tasks• Maintain facility organization and upkeep

Phoenix, Az, Us

Santa Fe, Nm, Us

• Temporary Position• Customer Service• Accounts Receivables• Direct Sales• Building Management• Data Entry• IT Support• Web Design

Dallas, Tx, Us

• Provides professional and timely service to internal and external customers• Processes benefit-related changes such as life-status changes, job changes, etc.• Resolves benefit administration service issues with internal staff and outside Vendors• Counsels employees regarding benefit programs including plan features, procedures, eligibility, and premium information• Process monthly and weekly reports for maintaining New Hires, terminations, and integration updates• Provide help desk services to customers requiring Workday guidance• Maintain business process functions within Workday•Created SOP’s (Standard Operating Procedure) for new clients so that the department could provide accurate and consistent service for each call.• Created Excel Formulas that assisted with daily report processing.

Miami, Fl, Us

I was responsible for selling cruises in a high volume call center directly to Customers by cultivating and maintaining customer relationships that include inbound calls, building rapport, and recommending modifications to their cruise, air, and transportation needs which promote customer retention, drive direct sales that motivated members to trade their timeshares for discounted packages and ensure an overall superior customer service experience. • Strong verbal communication skills to include professional telephone etiquette • Ability to develop and maintain professional relations with a diverse customer base• Ability to quickly learn and maintain current knowledge of all cruise lines products and services• Ability to work well and maintain a professional composure while under stress and pressure with escalated calls• Navigate through multiple systems to provide the best customer service experience to each caller.• Maintained Top Producer Status throughout year with meeting and exceeding Norwegian Monthly sales goals.

Dallas, Tx, Us

• Provides professional and timely service to internal and external customers• Processes benefit-related changes such as life-status changes, job changes, etc.• Resolves benefit administration service issues with internal staff and outside Vendors• Counsels employees regarding benefit programs including plan features, procedures, eligibility, and premium information• Process monthly and weekly reports for maintaining New Hires, terminations, and integration updates• Provide help desk services to customers requiring Workday guidance• Maintain business process functions within Workday• Created SOP’s (Standard Operating Procedure) for new clients so that the department could provide accurate and consistent service for each call.• Created Excel Formulas that assisted with daily report processing.

Scottsdale, Arizona, Us

I was responsible for selling cruises in a high volume call center directly to Time Share Members by cultivating and maintaining customer relationships that include inbound calls, follow up calls to customers, building rapport, and recommending modifications to their cruise, air, and transportation needs which promote customer retention, drive direct sales that motivated members to trade their timeshares for discounted packages and ensure an overall superior customer service experience. •Strong verbal communication skills to include professional telephone etiquette • Ability to develop and maintain professional relations with a diverse customer base• Ability to quickly learn and maintain current knowledge of all cruise lines products and services• Ability to work well and maintain a professional composure while under stress and pressure with escalated calls• Navigate through multiple systems to provide the best customer service experience to each caller.• My sales stats ranged between 37%-70% weekly with a 24% weekly corporate goal.

As a Tournament Director I had many responsibilities. I managed up to 80 players per game, with 2 games guaranteed nightly.• I was responsible for making sure all Texas Hold’em rules were being followed.• I processed nightly reports of winners rankings for each game.• I kept strong relationships with players, bar employees, and owners.

Oakland, Ca, Us

The Y.O.U.T.H. Training Project (YTP) is a unique collaboration between current and former foster youth (ages 16-24), child welfare professionals, and youth-serving organizations. We empower transition-age foster youth, who are experts in navigating the foster care system, to develop and deliver best-practice training for professionals who support transition-age youth. Since its inception in 2000, YTP has trained, employed, and supported more than 135 youth, who have in turn trained over 6,700 child welfare professionals on the needs of foster youth and the practices that best support transition-age youth. Many of our youth have multi-year relationships with YTP, during which they grow into exceptional trainers, advocates, and leaders.• Training social workers all over California with a youth developed curriculum• National Training for California Youth Connection • Development and presenting in Webinar series • Key note speaker for U.S. Administration for Children and Families trainings

Other; Certificate, Management Essentials

Master Of Business Administration - Mba

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Adventure Education/Psychology