Hello! I'm Queila, a devoted mother to Augusto, and a specialist in customer experience management. My purpose is to make a positive difference in people's lives, especially women and mothers.With over 15 years of experience in marketing and management, I have a multifaceted background. I am a teacher at the renowned Conquer Business School, serving as an advisor in the Customer Council community at BeX. Additionally, I am the Founder of EXpertise, a company specializing in customer-centric strategies. At EXpertise, we offer consultancy, individual and group mentoring, as well as training and workshops on Customer Experience, Service, and Success, helping transform businesses by placing customers at the heart of their operations, all backed by proven methodologies and results.My education includes a degree in marketing, two MBAs in business management from FGV, and Customer Experience from Seda College, along with certifications from ESPM, Disney Institute, and consultancy from Gomes de Matos, among others in the management field.My goal is to be a reference in CX, strengthening the community and democratizing the concept through sharing content on social media and participating in relevant events. Recently, I had the honor of being one of the five professionals in the field invited by the Ministry of Labor to participate in recognizing the profession in Brazil, an important milestone in my journey.I am committed to continue growing, learning, and contributing to the advancement of customer experience nationally and beyond.Welcome aboard.