• Lead and mentor new team members, ensuring they understand company procedures, safety protocols, and job requirements.• Prepare work sites for optimal team productivity by identifying and mitigating potential hazards and ensuring the availability of tools and resources.• Demonstrate techniques and provide hands-on guidance to enhance team efficiency and performance.• Promote a culture of continuous improvement, fostering skill development and professional growth among team members.• Monitor work quality and adherence to standards, contributing to a safe, efficient, and high-performing work environment.

Report to whom: HeadTeam: 2 directs and 13 in total• Successfully led the restructure of the PMO, implementing robust processes, developing and implementing comprehensive project management methodologies, ensuring consistent project execution and delivery across the organization.• Spearheaded a strategic partnership project with Twilio, introducing new features that increased the sales team's contact rate by over 234%, significantly boosting revenue and market reach.• Demonstrated exceptional coaching and leadership skills, fostering a highly engaged and motivated team environment, leading to improved productivity and delivery excellence.• Implemented a knowledge-sharing initiative utilizing Slack, resulting in a 10x faster onboarding process for new hires and enhanced collaboration among team members.• Identified and capitalized on opportunities for process optimization, leading to cost reduction initiatives that generated significant savings for the company.• Collaborated closely with stakeholders, including senior management and cross-functional teams, to align project objectives with overall company goals and drive successful project outcomes.

Report to whom: Sales and Marketing DirectorTeam: 2 directs and 5 in total• Leveraged technology and data insights to convert challenges into opportunities through an innovative bot project. Analyzed customer patterns, personalized lists, and sent targeted WhatsApp offers, resulting in a significant 53% conversion increase, enhancing user experience and achieving business objectives.• Led a project as growth hacker that involved creating targeted landing pages based on data insights, addressing pain points, and achieved a 33% increase in conversion rate through these optimized landing pages.

Report to whom: CEOTeam: 1 directs and 3 in total• Led integration project of first wholesale vendor at Menu, transforming vendor matrix and enabling offering of high-quality products at competitive prices. Increased revenue and introduced direct-to-consumer sales through wholesalers.• Leveraged strong communication skills to collaborate effectively with cross-functional teams, stakeholders, and vendors, aligning strategies, driving successful project outcomes, and fostering productive relationships.

Report to whom: Strategy & Business Development DirectorTeam: 1 direct• Utilized Agile methodologies and risk management to ensure successful outcomes in complex projects.• Follow and Execute the design of Brazil D2C strategy, consistent with global strategic architecture and with local environment.• Manage the detailed roadmap of actions and projects to deliver strategy with stakeholders across-functional team leadership

Report to whom: Operations Senior ManagerTeam: 3 directs and 10 in total• Led BPA/RPA team in developing Python-based robot for ERP-e-commerce inventory validation, preventing revenue loss and ensuring legal compliance.• Pioneered the development of the innovative virtual assistant "Veronica," providing executives with real-time sales insights by brand, website, and period, resulting in increased productivity and faster decision-making.• Co-led the migration project from SAP to HANA, collaborating closely with the IT team to ensure seamless migration of custom processes and "Z" transactions without any post-migration issues.• Successfully led the restructuring of the D2C PMO, increasing the robustness and effectiveness of the project pipeline, resulting in increased execution capacity and a 43% improvement in project quality.• Led RPA and BPA pricing project, automating pricing process from PHP parameter page creation to market price data retrieval via WebPricing. Achieved significant productivity gains and cost savings of over CAD$ 1M between 2018 and 2019, replacing the need for 40+ resources.• Implemented process restructuring and automation initiatives, freeing up analysts to focus on analysis rather than operational tasks, resulting in increased efficiency and cost savings.• Led the gamification project, injecting dynamism into the e-commerce platform and achieving a 21% increase in engagement and revenue.

Report to whom: Operations Senior ManagerTeam: 3 directs• Managed platform migration from IKEDA/Rakuten to VTEX, overseeing middleware interface creation with WEVO/Jitterbit and ensuring post-go-live maintenance and stabilization.• Strong analytical skills and critical thinking in managing deadlines, forecasting, and achieving project objectives.• Utilized Agile methodologies and risk management to ensure successful outcomes in complex projects.

Report to whom: Systems development coordinatorNo Team• Managed the AAFBB system, responsible for the administration and maintenance of the retired Bank of Brazil employees' system.• Executed routine tasks on the Mainframe to ensure the proper functioning of systems and updates.• Collaborated with cross-functional teams to identify and resolve system issues, ensuring seamless operation and user satisfaction.• Assisted in system enhancements and updates, conducting thorough testing and quality assurance to maintain system integrity.

Report to whom: Electric engineerTeam: 4 directs• Led a team responsible for the implementation of structured cabling, telephony, and fiber optics projects at Smart Service Systems.• Certified in structured cabling by Avaya, demonstrating expertise in designing and installing reliable network infrastructure.• Proficient in fiber optic fusion splicing, ensuring efficient and accurate fiber optic connections.• Ensured successful project execution by coordinating with teams to deliver planned outcomes in structured cabling, telephony, and fiber optics installations.• Assisted engineers in material measurement for accurate budgeting, team sizing, and resource allocation in cabling projects.• Ensured quality control and adherence to industry standards during project implementation.• Facilitated effective communication and collaboration between team members, engineers, and other stakeholders.• Contributed to the growth of the organization by consistently delivering high-quality work and meeting project objectives.