Renan Queiroz Email & Phone Number

São Paulo, Brazil

Head of commercial department with a focus on spearheading business strategy and propelling market expansion for the Shipping Agency's business unit of the Wilson Sons Group - today the largest and market leading agency in Brazil.Managing a team of sales and market intelligence specialists as well as a commercial office in China and commercial representatives in Europe.Highlights:• Successfully built a new sales team from scratch, strategically selecting and onboarding new talent• Executed a comprehensive overhaul of the commercial strategy, driving significant revenue growth (20% yoy) and market expansion for the business in 2 yearsAccountable for:• Business Planning: To create and deliver against a business plan/strategy w/ strong focus on growing existing business and development of new business opportunities so that Wilson Sons remains the market leader and partner of choice in the dry bulk segment while also growing customer base in the liquid bulk segment.• Account Management: Ensure the commercial team drives regular and structured account calls/meetings with a documented meeting purpose, plan and desired pay-off, registering account activity and information in Customer Relationship Management systems (Salesforce).• Sales Execution: Pricing and rates qualification. Contract formation with expertise from financial and legal teams. Lead growth of Wilson Sons Shipping Agency’s Products and Solutions.• Collaboration: Regular and comprehensive two-way communications across Commercial, Operations, Financial and other Wilson Sons’ business units, ensuring clear messaging and facilitation across communication channels.• Reporting: Regular reporting to the board as required by the business.• Traveling: Regular international travels (Europe, North America and Asia) aimed at developing business and improving customer satisfaction, demonstrating cross-cultural competence by being able to develop relationships with customers from different backgrounds.

Brazil

• Managing Wilson, Sons Shipping Agency’s 6 branch offices located in the North and Northeast regions of Brazil (Vila do Conde, São Luís, Manaus, Fortaleza, Salvador and Recife branches). These offices attend together over 1000 port calls/year across 25+ ports. Overseeing a staff of around 40 people (between direct and indirect reports), ensuring they all adhere to the Company’s Standard Operational, Quality and HSSE Procedures; leading with the attitude and motivation necessary to deal with a “24/7” business and its various challenges.• Negotiation with several suppliers while also monitoring their performance and contractual adherence (SLA).• Participation in the construction of “Base Zero” Budgets and monthly presentation of results to the Board. Full P&L ownership.• Demonstrating strong commitment to customer service, adding new customers with the help of the Company's Commercial Team while also maintaining premium service levels with existing accounts, resulting in increased business over the past few years; We are market share leaders.• Experience in managing innovative projects within the Company, as well as participating in relevant projects for external customers – installation of submarine fiber optic cables, port dredging, mob/demobilization of platforms, etc.• Analysis of units performance through KPIs, customer feedback as well as other means, providing feedback, guidance, training and encouragement to teams in order to impact results;• Experience with internal and external Quality, Compliance and HSE audits.

Brazil

Fortaleza E Região, Brasil

Responsible for Wilson Sons Ship Agency operations at the ports of Pecém, Fortaleza, Natal and Areia Branca, attending over 150 vessels calls per year.- Oversee Operations Staff in office and ensure all staff adhere to Standard Operating Procedures;- Implementing different operational processes focused on the quality of the services provided;- Train Boarding Agents in all aspects of vessel agency;- Supervise compliance with Customs and other Authorities' regulations as well as to the Company's Quality Program (Wilson, Sons Excellency Program - PEX) in which my office is presently ranked first among Company's branches;- Develop local relationships and seek out opportunities for business development;- Analyze office performance and provide feedback, guidance, training and encouragement in order to impact results;- Oversee collection of port expenses and pursue outstandings;- Board vessels if necessary.

Fortaleza E Região, Brasil

Acting as Shipping Agent at Pecém and Fortaleza ports, aiming to achieve customer's satisfaction by guaranteeing a smooth turnaround for the attended vessels under the lowest possible cost. - Business visits to clients;- Coordination of ship's husbandry services such as crew changes, bunker replenishment, delivery of provisions, clearance and delivery of spare parts, repairs on board, etc;- Implementing different operational processes focused on the quality of the services provided;- Compliance to the Company's Quality Program (Wilson, Sons Excellency Program - PEX);- Development of a Monthly Report presenting a broad and one-file picture of the latest news and events occurred at the local ports, including storage and congestion situations, aiming to provide comprehensive and useful information to customers and other interested parties.

YoungShip is a professional non-profit organization for young people working within the global maritime industry. The international YoungShip network today counts more than 3000 individual members across several countries./A YoungShip é uma organização profissional sem fins lucrativos voltada para jovens que trabalham na indústria marítima global. A rede internacional YoungShip conta hoje com mais de 3.000 membros individuais na Noruega, Chipre, Grécia, Bélgica, Dinamarca, Cingapura, Inglaterra, Emirados Árabes Unidos, Suécia, Finlândia, Itália, Holanda, América, Alemanha, Nigéria, França, Espanha, Tanzânia, Turquia e agora no Brasil.

Fortaleza E Região, Brasil

Executou todas as atividades relacionadas a atividade de Agenciamento Marítimo. Experiência com operações portuárias e suas respectivas interfaces: Logística, Comércio Exterior, Comercial, Operações, Terminais e Autoridades Portuárias, dentre outros.

Fortaleza E Região, Brasil

Trabalhou no porto de Fortaleza como estagiário no setor de exportação e importação, assistindo no controle logístico, verificando programações de rotas de navios, manuseio do Sistema da Receita Federal do Brasil e atendendo a clientes e prestadores de serviço.

Bachelor Of International Trade, International Business/Trade/Commerce

Master Of Business Administration (Mba), Port And International Business Management