Sébastien Quenette Email & Phone Number

Hesperange, LU

European Investment Bank

Support of IT Incidents and Requests on phone for calls to the IT Central Helpdesk of the European Commission. Analyse and Management through the SMT Ticketing application and Troubleshooting issues using LANDesk remote control system. Repairing, debugging and set-up of O.S. (Windows 7) and Applications Support (by scripts and package deployments) in.

Luxembourg

Enovos International s.a. Luxembourg-Strassen

Helpdesk Agent and Service-desk under contract with computa center for ENOVOS Int. IT Helpdesk First and Second line of IT support. Ticketing of requests and incidents. Hardware moves and changes. Windows active directory management and services (SCCM, Shared mailbox, DFS) based on servers 2003/2008 Exchange 2007. Clients: ENOVOS Inter. - CREOS - VDL Ville.

European Investments Bank / European Investments Fund

Assistance to the local helpdesk team at the E.I.B. / E.I.F.(European Investments Bank / European Investments Fund) through the end of projects. Migration of the messaging system of IT infrastructure and O.S. deployments by PC Transplant and Altiris server.

European Investments Bank / European Investments Fund

Under contract with ARES IT Services Luxemburg. I was responsible of planning and organizing daily operations for the migration team focused on projects in production for the E.I.B / E.I.F (European Investments Bank / European Investments Fund). Role: S.P.O.C. (Single point of contact), troubleshooting and monitoring of incidents related in projects.

European Commission (DIGIT) Luxemburg-Kirchberg

Taking in charge the ticketing service for the datacenter of the European Commission. Analysing and encoding with assignment under ITIL V3. Risk analysis and communication according to processes and workflows.

Ferrero Int. Holding Luxemburg-Senningerberg

I moved from the first level support to second taking in charge hardware moves and changes. Software support to users and teams from different country (India, Dubai, South Africa). Office-desk clerk, « On Call » Hotline, Microsoft SMS 2003 and Blackberry Enterprise Server implementation. Conduct and maintain of assets in second line role of IT support..

European Court Of Justice Luxemburg

Reinforcement team in place at the European Court of Justice concerning the project of migration of clients systems and messaging. Network deployments via remote service installation R.I.S.

Yutz, France

Hardware manager. Development of Ethernet LAN installing and configuring of assets. Setup of printing server and terminal services for end-users under Windows 2003 Environments. Elaboration IT network (Ethernet), assets configuration (Router, Switch, Gateway, and Firewall) and settings of equipments (Protocol TCP/IP, DHCP, DNS, Routing and Filtering IP.

Châtel-St-Germain, France

Call desk clerk, Hotline taking in charge the user support and demand based on Microsoft technologies. Creation of new infrastructure Active Directory for each of agencies of Claude Rizzon Group. Intranet and VPN (Terminal Server) Implementation and management. Server migration from Windows NT4 to Windows server 2000. Material support: 117 workstations and.