Be available to handle member inquiries. Represent Health Plan by answering and documenting all incoming contact to determine their nature and respond to complex calls related to specialized product lines or questions.Providing benefit information, assisting with online services.Knowledge of HIPPA guidelines. Training, receiving certificates on multiple programs and systems.Knowledge of Medical Terminology. Maintain awareness of the way performance and actions affect members and… Show more Be available to handle member inquiries. Represent Health Plan by answering and documenting all incoming contact to determine their nature and respond to complex calls related to specialized product lines or questions.Providing benefit information, assisting with online services.Knowledge of HIPPA guidelines. Training, receiving certificates on multiple programs and systems.Knowledge of Medical Terminology. Maintain awareness of the way performance and actions affect members and companies financial stewardship.Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services. Show less

Responsible for the scheduling and confirmation of appointments with the customer.• Creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions.• Quickly assesses customer needs and proactively provides solutions.• Meets or exceeds scorecard requirements for productivity, schedule adherence, quality and attendance. Completes assignments accurately despite a large workload

Activate and import contracts.• Performed basic administration duties such as filing, faxing, printing and scanning of documents.• Understand and apply Ad Copy in various formats.• Logically apply instructions into the traffic and billing software.• Working on two screens, with several of systems.• Run and distribute Ad Copy reports to the field.• Process all Ad Copy instructions for next start by deadline.• Applying commercial scripts for the market clients.•… Show more Activate and import contracts.• Performed basic administration duties such as filing, faxing, printing and scanning of documents.• Understand and apply Ad Copy in various formats.• Logically apply instructions into the traffic and billing software.• Working on two screens, with several of systems.• Run and distribute Ad Copy reports to the field.• Process all Ad Copy instructions for next start by deadline.• Applying commercial scripts for the market clients.• Working with minimum supervision. Show less

Handling high volume of incoming calls in a prompt professional manner, solicited sales of new or additional services/products. Performing data entry, while providing customer with accoutn info. Upselling products to current customers, scheduling services appointments, and knowledge of products. Exceeding monthly sales goals. Assisting with helping others… Show more Handling high volume of incoming calls in a prompt professional manner, solicited sales of new or additional services/products. Performing data entry, while providing customer with accoutn info. Upselling products to current customers, scheduling services appointments, and knowledge of products. Exceeding monthly sales goals. Assisting with helping others as leadership. Working in a corprate building Show less

Working in a call center setting, processing payments, handling high volume of incoming calls promptly, providing all activities associated with troubleshooting, customer support issues, selling, retention, repair, and billing. Processing payments Awarded moment of excellence certificate, and a series of awards for performance.

• Supported Executive Surgeons, Dr. Mary Estakiri and Dr. Young Chung Lee• Greeted patients, scheduled appointments, and managed continuous flow of information in the practice• Organized and maintained medical forms and office stationary required for front desk activities• Verified all accuracy of medical records and insurance information/assisted with billing and insurance tasks• Prepared and maintained medical charts of patients• Registered/roomed patients/recorded patient… Show more • Supported Executive Surgeons, Dr. Mary Estakiri and Dr. Young Chung Lee• Greeted patients, scheduled appointments, and managed continuous flow of information in the practice• Organized and maintained medical forms and office stationary required for front desk activities• Verified all accuracy of medical records and insurance information/assisted with billing and insurance tasks• Prepared and maintained medical charts of patients• Registered/roomed patients/recorded patient vitals with correct charting procedures• Performed essential clerical tasks such as faxing, emailing, correspondences, distributing mail• Hosted and organized office meetings a Show less

Working on multiple projects simulotaneously. Contacting customers with delinquent accounts initating appropriate action & maintaining collection records. collecting on past due invoices, working in a call center setting. meeting company sales goals.

Responsible for checking patients in for appointments, collected co-payments.Answering incoming calls, respond to inquires in professional manner. Maintained patients medical charts and insurance information. Distributed incoming/ outgoing mail to appropriate department. Provided frequent communication between patients, staff, physicians, and laboratory staff. Interfaced with varied populance of patients, answering questions and concerns.