Maximus Inc., Contractor. Direct and supervise an inbound – outbound State COVID disease control contact center to implement State led data collection and pandemic response plans for public health, safety, and welfare. Coordinate support to Indiana citizens who have tested positive for COVID-19 and to their exposed close contacts. Manage the case investigation and contact tracing process speaking with citizens to provide isolation and quarantine guidance as well as connect them to available recovery resources. Manage staff on-boarding development around role-specific milestones for citizen-contact script adherence and contact interaction compliance. Supervise up to 4 team leads and 75 investigator-interviewer agents. Monitor contact quality scores, provide feedback, and align outcomes to meet 90% minimum quality interaction objectives. Collaborate with key partners to ensure compliance with State waiver on protected health information. Member operational cross functional team: case research, quality assurance, medical escalation epidemiology, human resources, and info-technology.

Serve in dual roles as eLearning Curriculum Manager and Adjunct Faculty in Ivy Tech’s Workforce & Economic Development Division. As a contractor, lead learning projects and training for clients of Fortune 500 companies; devise customized training solutions for adult learners; and develop and deploy course ware in face-to-face and online blended learning environments. Serve in a multi-role capacity encompassing project/program management, training, and curriculum developer.>> Drove the launch of an 11-month curriculum for 6 Indianapolis-area UAW plants with 11 new topics, released monthly, and up to 48 students per class.>> Upgraded computing hardware and software and identified and developed training curricula to increase productivity, promote employee work-life well-being, and foster partnership between labor and management. The rollout included corporate’s first MS Office 2010/2013, Windows 8/10, and Office cloud implementations.>> Customized and ported portions of an on-ground 12-month curriculum to a hybrid online Blackboard 8 platform. Established rubrics and employed short tutorials within interactive asynchronous short courses.>> Innovated, created, and led implementation of 2 3-month caregiving training programs within 3 months. Utilized FastTrac Business Development Methodology to enable adult leaders to achieve economic independence via business ownership.SKILLS: Program Management | Project Management | Training Management | Corporate Training | Courseware Deployment | Training Center Management | Curriculum Development | Training & Development | Stakeholder Management | Course Marketing

Taught developmental IT classes for the School of Business on eCollege and Moodle 9; instructed students on navigation of online instructional websites, college course success, and research. Hosted online biweekly Adobe Connect and 1:1 tutoring. Standardized course content, bolstered first-time student success, and lowered failure rates.SKILLS: Online Instruction | eCollege/Moodle 9 LMS Asynchronous Portals | Adobe Connect | Student Tutoring | Student Retention | Learning Intervention | Information Technology

Facilitated on-ground pre-requisite developmental IT courses and developmental blended asynchronous courses for the Allied Health/Nursing Divisions. Trained CampusVue portal and CampusNet trainer to on-board new personnel. Recognized as IT instructor of choice for adult students with disabilities.>> Pushed student retention to 75% -- 10% higher than industry average and helped position institution for successful sale. Defined weekly lesson plans with rubrics and boosted course pass rates and overall matriculation through 1:1 tutoring. >> Reengineered SAM system as a course delivery tool and served as corporate LMS Administrator. Relaunched system to 250 students quarterly and streamlined quarterly on-boarding of new and existing IT instructors. Dramatically reduced testing time-outs.>> Appointed to chair Corporate Curriculum Committee; champion LMS acceptance among faculty. Liaised with Admissions and Student Services to implement LMS-based test-out and transfer course equivalencies. Contributed to successful school accreditation.>> Enhanced quality of instructors, improved instruction consistency, and increased satisfaction ratings of teachers.SKILLS: | SAM LMS | Technical Instruction | Adult Learning Styles | 1:1 Tutoring | Student Retention | Course Migration | Content Standardization | Train the trainer

Revamped budgeting software system to improve decision-making and institute the company’s first-ever budgeting planning process. Increased budgeting and planning cycle efficiency 35%.ADDITIONAL EXPERIENCE:Manager | St Jude Children’s Research HospitalCaptured 30% contract cost savings and managed multimillion-dollar zero-based operating and capital budgets. Manager – Technology Deployment | Thomas & BettsCreated and rolled out a corporate eLearning Intranet portal based on CBT training; ported to US and OUS. Led training deployment for corporate-wide order-entry system, managed course offerings, and hosted weekly lunch & learns.Eli Lilly and Company, Indianapolis, IndianaTechnical specialist within the Artificial Intelligence team and medical systems.