Quentin A. Email & Phone Number

Romeoville Illinois

• Delivering Operational Performance (including Productivity and Efficiency Targets)• Managing Employee Performance (including Safety, Quality and Productivity)• Ensuring Implementation of Leading Practices• Connecting employees to customer business objectives

University Park Il

• Deliver associate orientation, training, performance reviews, and development as appropriate.• Manpower planning, equipment maintenance, work flow prioritization and daily scheduling. • Reporting activities including Key Performance Indicator tracking, quality reports, audits, financial reporting, material handling equipment reports, site or individual performance tracking and customer required reports• Execute daily customer / vendor contract requirements and identify accessorial activity (work outside commercial contracts) and ensure necessary documentation.

Greater Chicago Area

Overseeing on average the work of 10 employees per shift.Making sure that employees adhere to the customer service standards set by managementPerformance management of all employees including progressive discipline.Train and orient fifth teen new employees a year focusing on company core values, customer service, and team work skills.

Greater Chicago Area

Completion of management program including 80/20 Training, Human Resource Training, Lost prevention training, and Customer Service trainingPrepared a 10-week presentation project; evaluating Bed, Bath, and Beyond’s inventory control system, identified inefficiencies and offered system improving ideas.Preformed as inventory control leader in charge of achieving freight goals, managing freight team, and conducting weekly stock room safety walks.Day to Day management duties included Training Employees, Driving Business Sales, and Customer Service.

Greater Chicago Area

Maintain records and prepare work reportsParticipate in the organization, set-up and administration of special events and program activitiesCompile, tabulate and analyze statistical data, and research and collect information for inclusion in studies and reportsUse various software packages to type documents, create spreadsheets and maintain databases

Chicago

Assisting the city of Chicago’s Department of Emergency management and communication with their day to day operations.Aiding in the hiring process contacting applicants, scheduling appointments, filling out hiring paperwork.Organizing and filing of important documents pertaining to the city of Chicago employee’s human resource department.Answering phone calls of city of Chicago employees, answering questions and directing call to the correct department.