Quentin Fields Email & Phone Number

Pittsburgh, Pennsylvania, United States

• As an account manager for Discover Bank, my role was responsible for handling routine customer service inquiries and problems via telephone through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures. • Brings empathy to customer inquiries about reward redemptions, customer information updates, debit card activations, helping with declining transactions, processing lost or stolen cards, statement and APY inquires with all products that include checking, savings, money market accounts, and certificates of deposits. • Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Pittsburgh, Pennsylvania, United States

• Service incoming phone calls and emails in a professional, courteous, and efficient manner about our company's services and offerings. • Educating guest on all of Breckenridge and Keystones signature, and third-party properties. • Providing excellent sale pitches for guests looking to book lodging, lift tickets, equipment rentals, ski school, and ground transportation. • Handle unforeseen problems and complaints and determine eligibility for money returns. • Informing clients about the cancellation policy, including salient dates and all penalties.

Pittsburgh, Pennsylvania, United States

• Use system software to view and accept available orders.• Shop at a variety of stores according to customer orders.• Communicate with customers and respond to special requests while shopping.• Provide exceptional quality customer service, with consistently high customer ratings and positive feedback.• Coordinate delivery of large orders with various destinations and locations, and plan efficient delivery routes.

Pittsburgh, Pennsylvania, United States

• Verified completeness of provided details when processing 4506t and SSA forms.• Interpreted and applied federal and state tax codes for personal, business and corporate taxes.• Carried out day-day-day duties accurately and efficiently.

Pittsburgh, Pennsylvania, United States

• Assisted customers in identifying issues and explained solutions to restore service and functionality.• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. • Assisted customers with product selection based on stated needs, proposed use and budget.• Provided Tier 2 IT support to non-technical internal users through desk side support services.• Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.

Pittsburgh, Pennsylvania, United States

• Answered incoming phone calls and addressed questions from customers and healthcare providers.• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.• Provided Tier 1 IT support to non-technical internal users through desk side support services

Pittsburgh, Pennsylvania, United States

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.• Worked flexible schedule and extra shifts to meet business needs.• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.• Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.• Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.

Cyber/Computer Forensics And Counterterrorism

Journalism

Activities and Societies: Lion Roar Newspaper.