Quentin Fields Email & Phone Number

Pittsburgh, Pennsylvania, United States

• As an account manager for Discover Bank, my role was responsible for handling routine customer service inquiries and problems via telephone through effective communication and problems solving skills. These routine.
• Brings empathy to customer inquiries about reward redemptions, customer information updates, debit card activations, helping with declining transactions, processing lost or stolen cards, statement and APY inquires with.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Pittsburgh, Pennsylvania, United States

• Service incoming phone calls and emails in a professional, courteous, and efficient manner about our company's services and offerings.
• Educating guest on all of Breckenridge and Keystones signature, and third-party properties.
• Providing excellent sale pitches for guests looking to book lodging, lift tickets, equipment rentals, ski school, and ground transportation.
• Handle unforeseen problems and complaints and determine eligibility for money returns.
• Informing clients about the cancellation policy, including salient dates and all penalties.

Pittsburgh, Pennsylvania, United States

• Use system software to view and accept available orders.
• Shop at a variety of stores according to customer orders.
• Communicate with customers and respond to special requests while shopping.
• Provide exceptional quality customer service, with consistently high customer ratings and positive feedback.
• Coordinate delivery of large orders with various destinations and locations, and plan efficient delivery routes.

Pittsburgh, Pennsylvania, United States

• Verified completeness of provided details when processing 4506t and SSA forms.
• Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
• Carried out day-day-day duties accurately and efficiently.

Pittsburgh, Pennsylvania, United States

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Assisted customers with product selection based on stated needs, proposed use and budget.
• Provided Tier 2 IT support to non-technical internal users through desk side support services.
• Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.

Pittsburgh, Pennsylvania, United States

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Provided Tier 1 IT support to non-technical internal users through desk side support services

Pittsburgh, Pennsylvania, United States

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
• Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.

Cyber/Computer Forensics And Counterterrorism

Journalism

Activities and Societies: Lion Roar Newspaper.