Quentin Fox Email & Phone Number

Kansas City Metropolitan Area

VP for Elavon Credit Risk and Quality Assurance with primary focus in North America (US/Canada) and EU on a consultive basis. Risk responsibilities include and control development, oversight, audit/exam and issues management support. Quality Assurance responsibilities include management oversight of the Elavon Credit QA team. Additional responsibilities include Canadian Code of Conduct escalations and annual merchant attestation oversight.

Provide compliance and risk management support within the Elavon Credit and Risk team. Functional support includes New Merchant Underwriting, Loss Prevention/Fraud, and Data Breach in both North America and the EU. Also responsible for Canadian Code of Conduct from the merchant acquiring perspective.

Overland Park, Ks

Responsible for five teams of operations, finance, and accounting professionals including: AP/AR, cash settlement, reconcilement, and custom reporting. Our focus includes working with commercial credit card program providers and merchants in the fleet and aviation industries. We are also responsible for financial operations in the health savings space.

Overland Park, Ks

Responsible for both internal and external audit support for US Bank's Corporate Payments Division.The team I manage is responsible for audit management and coordination between testers and business line partners, data and materials vetting, review of finding language and development of management responses. Post audit, we work with the business lines to define appropriate actions for resolution, develop remediation plans and related milestones. My team is also responsible for issue management, which includes follow-up, escalation, reporting, documentation review and validation, and post-audit reviews with testers to prove final compliance.We are a first line of defense team that works directly with second, third line, and regulatory testers, requiring us to understand our business line, quickly and accurately assimilate information, and take actions that are in the best interest of US Bank.This is all done in a highly visible, deadline driven environment.

Home Based, Kansas City

Manage audit and exam activities in the Chief Risk Office in US Bank's Payments Services division.Responsible for interactions with internal and external auditors as well as business line risk and control contacts to manage risk before and during the testing process to improve results and ensure accuracy in results reported. This includes development and oversight of cross functional teams (across business lines and disciplines), prior test reviews, testing methodology development/execution, and final presentation of results and recommendations. I am also responsible for information gathering related to and preparation of senior management reporting to show audit/exam related activities and current risks.

Vice President, Correspondent BankingRole is to work directly with clients, internal partners and external vendors to provide operations expertise and sales support to ensure customer satisfaction and retention• Performed business development functions including a team sale to a $1billion financial institution with annual revenues in excess of $250,000• Managed software platform conversion project for 16 clients over a six month period• Served as technical troubleshooting and support for conversion clients, including user manual editing and quick reference guide creation• Provided event planning support for client meetings and educational seminars with typical budgets in the $5,000 range

Vice President, Private Banking OperationsRole is to evaluate and improve operational processes, liaise with associates at all levels to ensure compliance and integration of operations initiatives with other lines of business. Associate development, training and coaching.• Provided operations guidance to private bankers to support acquisition of deposits and loans in excess of $100MM annually• Improved operations processes that improved overall efficiency and audit score by 20%, reducing new account processing time and ensured compliance with Patriot Act requirements• Worked with IT to develop reporting resources from multiple data feeds including Siebel CRM, and data warehouse to implement sales scorecard and provide ad hoc reporting • Complete management and coaching responsibilities for twelve direct reports situated in five metropolitan areas across the UMB footprint with payroll of approximately $500,000• Modified role of support professionals and promoted skill development to convert from single to multi-disciplined officer support to include: private bankers, wealth advisors, portfolio managers, trust officers, and brokerage representatives• In conjunction with Organizational Effectiveness and Compensation Management, developed two new position descriptions to support career pathing for support professionals• Served as project manager for team of thirteen to expedite opening of a new asset management facility that housed five sales professionals and support staff• Served as Private Banking representative on eight person corporate deposit committee, responsible for strategic interest rate movements on individual deposit products with balances in excess of $400MM• Personally managed two client relationships with assets under management in excess of $20MM

Assistant Vice President, Consumer Banking OperationsRole is to provide operations management for UMB’s largest consumer banking region consisting of over fifty branch locations and accounting for over 50% of UMB’s consumer banking output. Managed over fifty dotted line, Customer Service Manager reports and fifteen direct reports.• Developed training plans and facilitated regular training for over fifty Customer Service Managers, partnering with various subject matter experts to ensure quality, efficient delivery• Developed corporate operations training materials used to train over 150 Customer Service managers across the UMB footprint• Developed branch performance scorecards to evaluate branch performance against metrics• Reduced errors and implemented policy and procedure improvements that accounted for a >50% improvement in general ledger ticket error resolution time• Developed and implemented cash management evaluation and delivery procedure that reduced excess branch cash by >20%, accounting for an approximate $1.5MM increase in overnight investable cash• Performed branch audit reviews to evaluate and improve performance, improving scores by up to 35% and scoring the first consumer banking corporate audit score of 95%+ in several years• Reviewed and prioritized capital expenditures for projects, up to $500,000 or more• Complete management of flexible staff of fifteen direct reports, including non-exempt and exempt associates up to Assistant Vice President level, with payroll of approximately $400,000• Developed and promoted flexible staff associates into various roles in the bank including: investment and wealth management support, corporate audit, branch management and consumer banking support• Responsible for teller mentor and personal banker programs that defined multi-week training cycles and performance standards for new hires resulting in increased new hire retention as evidenced by a drop in open positions from mid 50’s to mid 30’s on average

Various

Role is to manage all aspects of small to large branch locations including personnel, sales, and operations to ensure customer satisfaction and drive profitability.• Manage sales and operations for $20MM location• Facilities management including service coordination with internal and external vendors• Full management responsibility of fifteen full time and part-time associates including hiring, performance management and coaching, terminations, rewards and recognition• Significantly improved audit scores in each of the four locations managed• Improved cross sales at locations managed by up to 30%• Conducted daily sales management huddles to ensure product knowledge and improve sales performance• Plan and conduct sales campaigns that relate to the facility customer base

Olathe, Ks

Role is to review salesperson bid requests for feasibility and review RFP’s, produce proposals, manage all aspects of vendor relationships including selection and pricing negotiations, production logistics and inventory control, customer program development, sales team participation on accounts requiring technical expertise.• Developed promotional marketing and fulfillment programs from inception to launch and ongoing maintenance for customers including a major electronics manufacturer and financial institution with individual item orders up to $10,000• Developed and managed vendor relationships for equipment and raw materials purchases including annual forecasting and purchase commitments• Reduced raw materials inventories by 33% by optimizing purchasing methods and delivery scheduling• Doubled equipment output by working with plant manager to modify machine configurations

Bs, Human Resources Management

Master Certificate, Lean Six Sigma