- Design and supervise tennis practices - Evaluate, correct, and maximize stroke technique - Coach players to implement proper strategy based on game type - Program and supervise strength and conditioning training- Provide basic mental coaching to tournament players

- Design and coach training programs - Develop strength, speed and conditioning protocols - Supervise clients’ exercises, taking into account individual limitations, to prevent injuries - Evaluate progress and adapt programs accordingly - Observe physiotherapist prescribe/modify exercises to avoid injuries- Actively assist with promotional efforts: on site interactions and presentations, cold calling, etc.

- Managed the team handling all client communication and reservation operations• Monitored inbound, outbound calls, and email communication • Implemented organizational changes based on call data analytics• Coached and trained team members to improve client experience• Strengthened salesmanship approach to increase bookings

- Assisted the COO with improving the organizational structure, its process and tools • Acted as internal project manager to implement an ERP system through Sales Force• Revamped the costing model for the group tour segments • Developed new company-wide sets of processes and forms • Participated in the selection of new G&A related vendors and the implementation of their services

Created and managed tailor-made nationwide educational, pilgrimage, leisure, and corporate group tours.Responsibilities included:- coordinating sales efforts to acquire and retain customers- developing quotes, proposal, contracts and itineraries based on program needs and desires- negotiating costs with vendors and suppliers to offer best possible quote to clients- booking all events, attractions, transportations, and lodging for clients- ensuring all accounting is processed and balanced- engaging clients and all parties involved to ensure outstanding service is provided

-Served as resource for general manager in new/under-performing hotel, or interim general manager-Ensured manager and staff understanding of guidelines set by company-Implemented operational policies and procedures-Coached all hotel staff, and provide additional training as needed-Ensured guest satisfaction through proactive problem resolution and active interaction-Reported findings and assessment to company leadership regarding associates’ performances

General Manager, Hampton Inn & Suites- Successfully revamped operations of a 117 room hotel• Achieved a 13 points increase during first Hampton QA to attain a 93.73%• Achieved a $482,312.75 increase in revenue from 2012 to 2013• Achieved a $297,507.24 increase in gross operating profit from 2012 to 2013• Implemented new policies and procedures leading to:o increased customer experience and customer service o cost saving in several categories: labor, supplies, utilities, etco better accounting practices for both account receivables and payables- Developed and implemented operational budgets for 2013 and 2014• Established month to month revenue, ADR, and occupancy goals• Determined all operational expenses based on historical data, future projects and brand standards- Actively involved in sales efforts and revenue management strategies• Monitor day to day activities and modify price point and availability strategies• Consistently ranked in top 2 of comp set in ADR, Revpar and occupancy metrics- Oversee all on-site human resources activities• Insure compliance with OSHA, Federal and State laws• Continually coach and train employees while creating a safe and enhancing work environment• Conduct applicant search, interview, hiring and on-boarding process- Awards and achievements• 2012 Best Labor Cost Percentage (13.27%)• 2013 General Manager of the Year, Florida’s region• 2013 Best Labor Cost Percentage (13.12%), Florida’s region• 2013 Best Room Revenue Increase Year over Year (12%), Florida’s region• Trip Advisor Certificate of Excellence 2012 and 2013

- Managed all operational tasks prior to opening a 137 room hotel• Interviewed, hired, and trained staff (30 employees to date)• Passed Hampton Opening Quality Assurance Inspection and required governmental inspections- Developed partnerships and relationships with businesses in the area• Established “local negotiated rates” with various companies• Created packages with local businesses to offer value-added services to our guests- Created revenue management strategies to maximize profits and reduce costs• Developed rate strategies based on market activity and competition• Qualified potential business and negotiated corporate rates• Generated more than $268,000 in revenue in the first two months (exceeded forecast by $22,000)- Proactively monitor performances• Compute revenue, accounting, and operational reports• Analyzes reports about competition- Continually coach, train, and motivate staff in attaining their highest proficiency level- Actively interact with guests to ensure outstanding service is offered and build brand loyalty

Performed market researchDeveloped curriculumsCreated presentations based on research and findingsDeveloped business model

Coached multi-skill levels for children 7 to 18, and adultsDeveloped and supervised individual and teams practicesConducted team meetingsMentored and provided mental coaching to athletes

Determined practice plans and individual skill assessment trainingDeveloped positive mentoring relationships with all students and coachesPerformed tasks related to the operations of the club

Searched prospective clients and managed newly acquired business accountsPrepared and lead team management meetingsTrained and developed newly hired employees to become leaders Interviewed prospective applicants