- Load operating system on HP/Dell (Windows 10, 11/MAC, iOS, JMF) using standard deployment & assisted in WIN upgrades. Used ticketing system implementations. - Perform unit testing of packages, application configurations, & configuration performance using manual and automated testing tools. - Provide end user support onsite, by phone or remotely, setup or removed password privileges.- Participate & represent messaging services within the organization at architectural, design, engineering engagements, & project efforts.

- Diagnosing & resolving technical issues with hardware or software systems HP/Dell (Windows 10, 11/MAC, iOS), assisted with WIN upgrades. - Provided user support by phone, in person, or remotely to troubleshoot technical issues. Used ticketing system implementations.- Defined, published, & maintained physical client platform standards & operational documentation.

- Performed duties as a test lead to complete project management.- Prepared plans, reports, data finalization, & instructed other individuals into performing task to complete testing. Used ticketing system implementations.- Loaded/maintained WIN upgrades, peripherals and network equipment.

- On-site or remote service, test, repair, and updating of clients printers. - Used printer service aids, tools and schematics to troubleshoot both hardware and software issues. Completed electronic service tickets.

- Provide directives toward living skills for individuals with developmental disabilities.

- Implement first level support to end users for hardware, software, computer applications, and peripherals. - Configure and maintain user accounts, profiles, allocate and troubleshoot password issues.- Website configuration.- Analyze, test, and repair network connectivity issues.

- Provided first level support to end users for hardware, software, computer applications, LAN components and peripherals. - Carried out on-site analysis, identification, and resolution of complex desktop problems for end users. - Monitored and responded to ticketing system issues and followed timely resolution of all work orders.

- Installed computer operating systems, and monitored networks.- Maintain, analyze, and troubleshoot software, and computer peripherals. - Configured new user accounts and profiles, and worked with password issues through Active Directory.

- Coordinated status reporting for transport planning initiatives. - Network schematic diagramming using Visio and/or Excel. - Employed task review by exercising software functions using Microsoft Office, Visio, email, custom planning tools, and databases processes.

- Guided customers through buying processes and offered purchasing recommendations.- Controlled all inventory processes to ensure optimal product levels and quality. - Mentored, trained and directed new personnel in line with aggressive performance expectations. - Assisted sales and marketing management in planning and carrying out promotions and events.