Quentin Small Email & Phone Number

West Warwick, Rhode Island, United States

West Warwick, Ri

Middleboro, Massachusetts

Responsible for managing, developing, and prioritizing all Mi.Net RF propagation studies to ensure timely responses to both budgetary and formal proposal requests. Expected to monitor deployed systems, develop network health and other reports for periodic management review, and aid in troubleshooting and improving underperforming networks. Member of the Tier 2 System Support, working in troubleshooting system related issues and helping internal and external customers.My job duties involve:· Monitor network health on a daily basis · Develop Propagation Studies and Network Simulations · Create and communicate performance reports · Troubleshoot issues and remotely send updates to remedy problems · Travel to customer sites as needed to troubleshoot network issues, upgrade firmware, etc · Issue work orders to change defective radios · Interface with customers on system related issues · Provide input to engineering team for network enhancements · Troubleshoot anomalies on web based programs · Assist Project Managers and Field Specialists resolve software and database issues · Remotely assist install Home Area Network devices as well as troubleshoot any Utility/Consumer Portal related issues · Remotely internal and external customers in system related matters · Assist with typical database tasks such as data management and maintenance.

Cranston, Ri

IT Support of The Jan Companies Corporate office as well as 100 BurgerKing restaurants, 9 Newport Creamery Restaurants, Krispy Kreme in the Mohegan Sun Casino, Norton Country Club, Quidnessett Country Club, Sterling National Country Club, Grassy Hill Country Club and The Country Inn Restaurant. Maintain Corporate Headquarter Windows based Servers and PC's as well as SQL servers Housing Microsoft Great Plains as well as custom in house Sales management SQL database built and designed by Powerbeacon.Installation and monitoring of IP based Security Camera systems within the company as well as other branches of the company.Assist with day by day Sales reporting for all Stores as well as Point of Sales support and updates.

Warwick, Ri

Provide pre-sales consultation regarding business process efficiencies, best practices, optimum product capability, and configuration designs to accomplish specific client goals.Design, configure, and deliver focused, detailed product demonstrations, providing consultative validation of client requirements.Develop project deliverables and scope of work documentation, prepare RFP & RFI responses, and design product enhancement specifications for future development.Ensure continuity of complex solutions between pre-sales discovery and analysis, and post-sales implementation as well as Support.Helped maintain a customer sensitive SAAS environment.

191 Clyde St. Chestnut Hill, Ma

Primary Accomplishments:Successfully managed the integration of a copper to fiber network spanning over 1/2 mile to over 60 workstations, 10 Point of Sale Units, Novell and Exchange 2003 servers.Lead role in creation of members only club website.Managed the Point of Sale and Accounting package update to a new provider seamlessly.Coordinated member events through online calendar of events.Job Responsibilities:Implemented and administration of end user rights through Active Directory and mailbox security within Exchange 2003.Administered daily backups using Veritas Backup Exec, Exchange 2003 Brightmail spam filter as well as Corporate Anti-Virus protection for entire network.Creation of Training documentation pertaining to technical support for end users as well as involved training of new employees on Point of Sale, Microsoft Office suites as well as Email and Internet Security protocol.ADDITIONAL SKILLSExperienced in supporting and Migrating Microsoft Windows Environments such as Windows7, Windows XP, Windows Server 2008, Windows Server 2003 as well as Active Directory.Microsoft SQL 2000, Microsoft SQL 2005, Microsoft SQL 2008 and Microsoft SQL 2008 R2Exchange 2007Active Directory, Terminal Services, DNSIIS, Web ServicesSoftware Support and Tracking through Salesforce.com