Quentin Sullivan Email & Phone Number

Portsmouth, Nh

Under contract as the sole documentation resource for an insurance services firm supporting federal employees. Employing tools such as SharePoint, ArcSight, and Shavlik as well as the normal array of publication tools, • Contributed as writer and editor to several responses to RFPs and RFIs from federal and state agencies.• For Corporate Security supplied documentation in fulfillment of FISMA POA&M requirements.• For the IT Department documented procedures for the maintenance of database integrity and for the implementation of asset management procedures.

Sole documentation resource for a manufacturer of ruggedized networking equipment for industrial applications. Documented the full range of IP protocols and such legacy protocols as X25 and Frame Relay. • Managed documentation flow from software development to publication.• Designed formats and templates.• Wrote content for hardware installation guides, software user guides, and application notes.• Provided input to interface design and to marketing presentations.

Used Frame-To-PDF and RoboHelp to develop and maintain software documentation (APIs, development tools, reference applications) and hardware documentation (networking processors, RapidIO Switch, dual core processor).• Managed document migration through a series of corporate identity changes (C-Port, Motorola, Freescale).• Managed liaison with overseas development team.• Led company-wide Documentation Operations Team, coordinating documentation policies and practices.• Maintained unit’s web presence.

Documented development environment and tools for building user interfaces to embedded databases. Employed Frame and RoboHelp to generate documentation in multiple formats.

As a developmental editor, then as a technical writer, contributed as a member of a large team of editors and writers documenting the full range of TCP/IP networking applications for the leading manufacturer of TCP/IP stacks.• Compiled company style guide.• Planned documentation strategies.• Managed documentation through a complete formal editing cycle.• Advised on user interface design and carried out product testing.

Abd-Phd, English

M. A., English

B. A., English