Quentin Boggs Email & Phone Number

Kansas City, Kansas, United States

Responsible for managing project life cycle for reporting solutions in Tableau, BI Publisher, and Power BI. Capture requirements across multiple business units and systems including CTMS, PSO, and eTMF. Develop documentation for audits and user acceptance training.

Lenexa, Ks

Overland Park, Ks

Led development and launch of PMO Methodology documentation for Ericsson PMO. Product Owner for work packages between Ericsson and customer Governance Organizations. Maintained professional and friendly relationship with customer while providing expertise and project unit reporting on a weekly basis. Facilitated and housed WLA documents between Ericsson and customer delivery lanes. Delivered and tested functional requirements for a $10 million automated project management tool.Major Achievements:• Provided expertise in contract negotiations that led to over $200 million in revenue in 2015• Successfully tracked and reported on over $200 million in revenue spanning over 400 projects• Created an online process documentation site via MS SharePoint that provided a central location for all of Ericsson PMO• Developed reporting for regional forecasting that allowed a more strategic view of headcount allocation

Overland Park, Ks

Process Analyst for major system and process enhancements. Provided business impacting issue reports to Ericsson directors. Maintained internal document storage for Ericsson Cable Organization.Major Achievements:• Developed system requirements to concede with FCC porting rules• Increased process compliance orders quality metrics by 30%• Increased manual to automated process efficiency flow-through rating by 43%• Led a project training 8 different internal divisions to utilize a new web-based order processing application

Overland Park, Ks

Member of a core team of Business Analysts, responsible for maintaining, developing, and communicating process enhancements for over 200 domestic and international employees. Project manager for order processing projects requiring direct communication with cable customer employees. Provided training for major system and process enhancements.Major Achievements:• Instructed a two-week training course on Sprint/Nextel provisioning systems to contractors in New Delhi, India, providing cost savings of more than $4 million. • Provided Cable Order Management support for customer transition to Cable Automated Provisioning Tool. Included on-site trouble shooting support to various Time Warner Cable divisions around the country, trouble shooting, and ensured a successful transition.• Developed an internal ticketing system that tracked error rates, provided problem resolution, and issued on- demand reports.

Overland Park, Ks

Responsible for inbox order management for more than 30 employees and contractors.Major Achievements:• Ran daily inbox reports that included number of rejects, orders in queue and past- due orders. • Provided data to carrier management for get-well plans to ensure that Local Exchange Carrier responses were provided in a timely manner.• Troubleshot new issues and provided direction to over 30 employees and contractors.• Provided support for a number of special projects including order cleanup, system testing, and process development.