•Monitors the status of road service calls for entire NCNU foot print and explains policy/guidelines to AAA staff and/or contract station personnel.•Monitors priority calls for unusual or high risk issues and provides guidance to dispatchers, as necessary.•Anticipates situations affecting service delivery, such as unusual call volume increases, and takes appropriate action.•Research and investigate service delivery issues and concerns.•Recommends solutions to management for process improvement and service delivery enhancement.•Works with public safety organizations and Emergency Road Serviced (ERS) department to meet member needs in emergency situations and develops and maintains a working relationship with business partners.•Utilizes software and data analytics to predict shortfall concerns.•Participates in training new and less experienced employees.

•Maintained positive customer relationships in all dealings with the public and team members.•Accurately input data and medical billing information, including payments, files, records and reports according to company procedures.•Processed lawsuits, jury fees, pay expenses, and claims.•Contacted customers, claimants, insurance carriers, vendors, medicalproviders and others to secure necessary file information.•Provided training for new and less experienced employees.

•Resolved customer issues; including handling loan related customer inquiries for current and pre foreclosure delinquent accounts and collected payments.•Followed ups with customers when commitments for payments were not met.•Logged all borrower contacts into the loan servicing system.

•Answered and placed ERS road service calls for members using the D2000 software. Effectively handled and resolved member issues.•Liaison between AAA member’s and contractors.•Dispatched road service calls to road service technicians.•Made upgrades and changes to membership accounts using the Member Point system software.•Promoted to shift mentor (Lead)/ trainer position; one of only four positions on shift.•Subject Matter Experts assisting coworkers with escalated issues from both customers and technicians and updated daily shift schedules.

•Escorted students and or visitors, or other staff when assigned.•Monitored and reported any unusual or strange behavior or events to the security team and or supervisors. •Provided emergency fire drill and /or evacuation procedures when necessary.•Highly visible and provided a secure environment for students and staff.•Assisted other staff in monitoring student behavior during after-school activities.•Enforced and observed all school district policies and state statues at all times.

•Enrolled students into class using the People-Soft software.•Managed student records by sorting and filing and key filing.•Processed transcript request for students and other requesting colleges.•Answered incoming calls and directed them to the appropriate departments.•Set up and processed the Veterans Montgomery G.I. Bill and other types of benefits the VA department offered to qualified students.