Effectively managed a diverse portfolio (+1MM ARR) of clients both US and international, spanning Small, Medium, and Enterprise segments leveraging Drift's chatbot software. Created and conducted presentations, A/B tests, regular meetings, monitored client metrics and objectives, while also training AI to generate topics and deliver responses based on user interactions. Additionally, gained profound insights into client marketing strategies, showcasing how Drift enhances their sales and marketing endeavors. Handled large client projects which required gathering a team of consultants and working closely with the onboarding team.

Promoted from Customer Success Associate December 2022. Conducted research and designed a customer success program through processes creation, documentation, and account retention. Develop a HubSpot account management dashboard based on essential key metrics for monitoring account health and preventing customer defections. Track and record customer experience in collaboration with other departments to enhance service delivery and improve future seasons. Deliver exceptional support in creation of a comprehensive knowledge base with over 100 articles for customers from the ground up. Collaborated with engineers to create a custom integration from our app to our CRM to provide more accurate data.

Managed sales, accounts for 60+ clients, including education and community organizations. Produced promotional materials and distributed weekly sales reports to management. Improved sales communication/efficiency by developing HubSpot workflows, email sequences, training interns and processes.

• Managed 2 junior staff members• Supervised daily activities for 22 children• Responsible for camper's safety and well-being• Planned daily curriculum designed to keep campers engaged• Dealt in conflict resolution between children and staff members

- Logistics Management- Customer Relationship Management (CRM Software)- Data Analytics - Customer Service- Social Media Management- Marketing Data Management