Quentin Page Email & Phone Number

France

Project management abilities➢ Group rollout capacity ➢ Building strong relationship with clients: av CSAT 10/10➢ Onsite Go live and online configuration

France

➢ Managing 7 outlets, 12 conference rooms.➢ Leading service and kitchen teams, 35 team members.➢ Project management, creation of pop up outlet and F&B marketing plan.➢ Adapting P&L and forecast strategy throughout the year to handle low and high season.➢ Hygiene and food safety representative. +22 pts during last audit in 2021

Prague, The Capital, Czech Republic

➢ Leading 35 team members (front office, bell team, concierge, executive lounge, spa) towards both collective and career development goals. 96% engagement GTMOS 2019➢ Overachieved by 100K€ budget in Upsell revenue YTD 2019➢ Acting as the main guest contact during the refurbishment of the property and managed to increase quality score the same year +2% in YTD 2018,+5% YTD 2019 arrival score.➢ Quality coach for the hotel ( leading 4DX meetings, group call)

Prague, République Tchèque

➢ Maximise room occupancy at best rates and coordinate key performance indicators at the reception (TSA,SALT,HHonors)➢ Recruiting, managing training and developing the front of house team (80 persons)➢ Conduct monthly communication meetings and participate to daily operations meetings.➢ Monitor staffing levels to meet cover business demands.➢ Oversee the entire Front Office operation and communicate with other departments (Yield,HSK…)➢ Ensure Team members have current knowledge of hotel products, services and policies.

Paris Area, France

-Being Duty manager for guests and staff members.-Solving guests complaints-Organizing VIP journeys from reservation to C/OUT-Analyzing Guest Survey Satisfaction-Implementation and training for Welcome Process (agents and supervisors)

Région De Paris, France

-Coordination of the housekeeper team:°Organizing the dispatch of 70 chambermaid on 25th floors each day.° In charge of setting a prioritization of the rooms delivery throughout the day according to the need of the reception (crew team, vip guest…)-Forecast mission:°On a daily basis, plan the dispatching of the chambermaids team (70 people), the valets team (10 people), the housekeeper team (8 people) on the floors; for the following day. °Handling the HK staff forecasting in relation with the activity of the hotel up to D+16.°Implementation and training of HOTSOS mobile Application (Housekeepers)

Région De Paris, France

Ensuring 5* quality of service according to the Sofitel process organization.-Greeting VIP and regular guests. -Daily monitoring of guests satisfaction indicators (Olakala knowledge)- Promoting Accor’s Guest Loyalty Program (“Le Club”).- Handling customer complaints and providing swift solutions with the support of the guest relations manager.- Optimizing communication between departments.- Optimizing revenue, with upsales profit targets.

Région De Barcelone, Espagne

• Adapt myself to a new environment abroad.• Handling the front office in an independent manner as a receptionist • Handling all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. • Maintaining the highest level of 5* service

Région De Paris, France

• Discovery of the Front office and concierge environment.

Région De Paris, France

Région De Paris, France

Région De Paris, France

Master'S Degree, Hospitality Management, Graduated

Bachelor'S Degree, Hospitality Administration/Management, Admis

Activities and Societies: Golf Stream Project

Bts, Hospitality Administration/Management, Admis

Baccalauréat, Hospitality Administration/Management, Mention Bien

Bep, Restaurant, Culinary, And Catering Management/Manager, Mention Bien