Quentin Stephens Email & Phone Number

Chicago, Illinois, Us

Stamford, Ct, Us

• Developing a marketing program through radio and digital for equipment sales • Presenting digital marketing options to leadership• Serve as a key customer contact and consultant at branch location, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders for equipment and services based on customer needs• Develop new rental and sales accounts by serving walk-in and call-in customers• Generate leads for new business and effectively coordinate leads with Outside Sales Representatives• Call on lost and dormant accounts to retain business• Manage rental quotations, reservations and contracts for all accounts• Negotiate prices on equipment rentals and contractor supplies in accordance with pricing policies and procedures

Stamford, Ct, Us

• Qualified and quantified the needs of our existing customer base by utilizing persuasive selling techniques and our CRM program, SalesForce.com • Consulted with our Outside Sales team to set up face-to-face meetings and deliver on immediate customer requests providing a seamless experience for customers• Drove overall active customer growth, used sales and YOY rental revenue growth for assigned book of business• Collaborated with Marketing on local sales and marketing campaigns to drive higher market penetration and increase active customer base• Leveraged marketing & sales tools to identify and sell United Rentals value proposition to new customers and recover declining and dormant customers • Utilized United Rentals' internal database for quotes, rental, sales, reservations and territory management• Coordinated plans with all branch departments to ensure customer expectations were exceeded and any field issues were communicated in a timely manner to branch personnel• Negotiated pricing on equipment rentals and sales in accordance with pricing policies and procedures

• Produced unique content on Instagram, Facebook, Twitter and LinkedIn to drive brand recognition and awareness• Developed creative and unique posts on a daily basis to engage the company audience • Experienced in Social Pilot to schedule and organize posts to be most effective on various platforms in reaching customers and measuring engagement • Designed new company web pages to enhance and update company website • Created 5 of the top 30 posts that drove the highest YOY engagement

• Grew company’s Instagram followers by 300% over a 5-month period• Designed unique content for Instagram and Facebook and managed company’s social media calendars• Enhanced and produced company’s website through WordPress to effectively communicate company goals

• Coordinated TV production, camera, video, editing and lighting operations for TV10

Outside Sales• Promoted and sold energy efficient windows, doors and siding to residential customers through door-to-door cold calling • Handled objections daily to set qualified meetings for field Sales Representatives• Built rapport with customers while recommending services based on their needs and preferences • Inputted all information gathered into CRM software to ensure organization and direction for field representatives

• Assembled outdoor and indoor products• Responsible for inventory control and product placement on the floor• Assisted sales representative with customer concerns