Quiana B. Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Provide an amazing customer experience by offering personalized solutions in every customer interaction while meeting/ exceeding your performance & sales goals.Streamlined ATT products and services towards new and existing clientele.Participate in daily team meetings to share knowledge and successes, as well as growth opportunities. Able to quickly identify customer needs and offer relevant solutions.

Houston, Texas, United States

• Streamlined LG Mobile product training and sales of (program) products.• Oversaw all aspects of product development and sales in assigned geography.• Remain abreast on product trends in the marketplace and create action plans to maximize business results and review results monthly.• Monitored and reviewed performance of product within territory, provide counsel on areas of opportunity.• Communicated and resolved customer product issues.• Served as the liaison between the customer and client identifying and referring customers who require additional follow-up.* Created and executed virtual product trainings for store level/district/regional representatives and managers.* Established registrations for external training mobile apps on a weekly basis.* Coordinated weekly local store event activations for product launches.

Houston, Texas Area

Facilitated consumer facing activities - demonstrate key features, assist customers with setup of devices and trouble shoot issuesImproved product training and knowledge transfer for sales reps to facilitate customer engagement and salesManaged performance metrics against established sales goalsCreated brand presence through interaction with retailer through merchandising, display maintenance and some POP and plan-o-gram complianceMaintained knowledge of all client products in order to be a subject matter expert onsiteIncreased significant impact on sales and improve the customers' buying experienceDemonstrated effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgmentCoordinated call reports and on-going personal training in a timely manner.HighlightsTOP Samsung Experience Consultant in Product Training (Week 23 Summer 2016)

Houston, Texas Area

Conduct consumer facing activities - demonstrate key features, assist customers with setup of devices and trouble shoot issuesConduct product training and knowledge transfer for sales reps to facilitate customer engagement and salesManage performance against established sales goalsBuild brand presence through interaction with retailer through merchandising, display maintenance and some POP and plan-o-gram complianceMaintain knowledge of all client products in order to be a subject matter expert onsiteMake a significant impact on sales and improve the customers' buying experienceDemonstrate effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgmentComplete call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlinesHighlights Samsung Executive Consultant of the Month (August 2015)Recognized for Winning Sprint To Samsung Tier 1 Contest (Sept. 2015)Samsung Executive Consultant of the Week (September 2015)TOP Samsung Experience Consultant in Product Training (Fall 2015)TOP Samsung Experience Consultant in Product Training (Winter 2015)TOP Samsung Experience Consultant in Product Training (Summer 2016)

Houston, Texas

Facilitated training sessions with retail sales teams about the products, key features and service offerings.Generated in-store buzz through passion and engagement of our client's products.Provided on-site assistance with customer device issues and hardware returns.Strengthen and utilized strong professional relationships with in-store personnel.Increased significant impact on sales and improved the consumer buying experience.Maintained and built brand presence at retail through merchandising, display maintenance and some POP and plan-o-gram compliance.Complete call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlinesEngaged with consumers and share key messages about our client's new product offering.Provide detailed feedback on attendee interactions and comments

Houston, Texas Area

Provided support to Office Managers in the development, planning, and executing office-level marketing plans for all offices that addressed strengths and opportunities to grow in both Latino markets, new clients and client retention.Designed and distributed 3 separate newsletters weekly to the Regional Marketing Manager, Regional Director, DMs in Region 53 (Texas & Louisiana) and all Office Managers to keep them informed of my weekly marketing, visibility and PR progress in their offices and communitiesPlanned and led local marketing events/street team tactics that offer a high opportunity for growth in the District.Partnered with District Manager totaling 21 H&R Block Offices in Houston and surrounding metro area to identify priority markets to grow new clients, client retention and revenueCreated Marketing Plans for districts, complete with tactics and execution plansLaunched new location and relocation office marketing plans for the district.Collaborated with H&R Block's Media Relations Division for local media outreach executions and pitches.

Houston, Texas Area

Assisted Account Coordinator and Market Manager with client Verizon Wireless’ weekly eventactivations and deactivations.Executed hands on technology demonstrations of the client's products and services while building brand awareness with consumers.Accomplishments● Nominated as the Brand Ambassador of the November Month by MarketingWerks.● Recognized for being the #1 team in the market for brand awareness byMarketing Werks.

New York, Ny

Coordinated social media engagement by posting selected Honey Magazine'sfeature stories to social network platforms.Promoted Honeymag.com features on blogs and websites and canvassingcampuses with promotional materials.Accomplishments● Increased Honey Magazine’s online presence by 20% with social media tools(Facebook, Twitter,etc) and blog engagements.

Houston, Texas Area

Developed and executed various marketing strategies for top rated tv programs for the Houston Market.Submitted biweekly marketing recap reports and attained existing and newnetworking relationships.Accomplishments● Project managed Viacom’s subsidiary BET 2010 Awards Screening Partyfor the Houston market.● Assisted Viacom’s subsidiary 2006 BET College Black Tour events for 2local universities as a special event representative.