Luís André Quicoli Theodoro Email & Phone Number

São Paulo, Brasil

• Customer: Grupo PetrópolisResponsibilities.
• Project management in the beverage segment, related to database migration, cloud architecture, wireless networks, replacement of network equipment/laptops and approval strategies in SAP ERP.
• Responsible for conducting agile and traditional ceremonies, managing schedule, risks, scope, communication and stakeholders.Main results obtained.
• Improvement of performance and technology capacity for the end user through the storage of information on cloud.
• Usability of internet use and standardization that meets the internet legal framework.

Porto Alegre, Rio Grande Do Sul, Brasil

• Customer: Lojas LebesResponsibilities.
• Project management in the retail and financial services segment, related to IT infrastructure, CRMs, ERPs, Data analytics, process automation and API development.
• Responsible for the project portfolio, resource allocation, budget control, conducting agile and traditional ceremonies, managing schedules, scope, communication, stakeholders and risks.
• Application of Scrum, Kanban and PMBOK methodologies.Main results obtained.
• Improved performance of credit systems integration
• Restructuring of the collection strategy process with the integration of financial advisors to reduce delinquency.

Itu, São Paulo, Brasil

• Customer: Heineken Responsibilities.
• Project management in factories and beverage distribution centers with implementation of technological infrastructure in manufacturing and administrative areas, installation and assembly of IT and CCTV technical rooms.
• Responsible for planning, communication, monitoring of costs, resources, risks, changes and scheduling.
• Kick off meetings and status report for customer and sponsor, managing expectations with stakeholders. Main results obtained.
• Increased network performance and greater wireless network signal coverage in factory warehouses and distribution centers
• Improvements in network security with the implementation of new technologies.

São Paulo, Brasil

• Responsibilities
• Acting in project portfolio management, updating schedules and participating in weekly meetings of the status of projects together with the boards and vice-presidency.
• Management of business problems through an interdisciplinary forum to solve situations that directly impact the capture, loyalty and experience of students and partner centers.
• Responsible for managing the service catalog and analyzing new demands through a committee. Main results obtained:
• Improved communication and understanding for resolving project issues between the company's business areas.
• Increased maturity in change control of service catalog items.

County Dublin, Ireland

• Cultural exchange in order to improve the English language.
• Course joined at Academic Bridge, in Dublin-Ireland, with experience and interaction 100% of the time, with natives and students of other nationalities.
• Study in the morning (3 hours a day) from Monday to Friday and work in the afternoon. Experience in two companies: EDDIE ROCKETS and METROSTAY LTD.
• EDDIE ROCKETS: responsible for checking and receiving products, using the FIFO method in food storage, training new professionals and serving the public, monitoring the validity of products.
• METROSTAY: Tourists' focal point, guidance by phone, email, and in person until the arrival and departure of the apartments (Check-in/out). Report faults or problems to ensure the apartments were in good condition for.

São Paulo E Região, Brasil

• Expertise in business projects, mapping processes in the AS IS and TO BE models, using SIPOC and flowcharts, building a RACI matrix and developing a Business Process Book;
• Identification of dysfunctions and conflicts of interest, in order to increase efficiency, establish strategies and work methods for the resolution and constant improvement in business processes.

São Paulo E Região, Brasil

• Customer: Schincariol / Brasil Kirin BPO – Business Process Outsourcing (08/2013 – 10/2014)
• Coordination of a team responsible for supporting the billing area (SAP), process management, operation activities and performance indicators. Responsible for selecting professionals in the area, identifying training.
• Coordination of a team with remote and face-to-face service for all Brasil Kirin brands, a team with knowledge in Infrastructure, Hardware and Software, networks, mobile and landline telephony. Monitoring of.
• Coordination of a team with telephone and remote service for all Brasil Kirin units (SAP/Windows), management of incidents, problems and changes, and performance indicators. Implementation of a 24 x 7 Service Desk with.

Mba It Management, Information System

General English, English Language And Literature, General, Avançado

Graduation Information System, Information System