Luís André Quicoli Theodoro Email & Phone Number

São Paulo, Brasil

Customer: Grupo PetrópolisResponsibilities.▪ Project management in the beverage segment, related to database migration, cloud architecture, wireless networks, replacement of network equipment/laptops and approval strategies in SAP ERP.▪ Responsible for conducting agile and traditional ceremonies, managing schedule, risks, scope, communication and stakeholders.Main results obtained.▪ Improvement of performance and technology capacity for the end user through the storage of information on cloud.▪ Usability of internet use and standardization that meets the internet legal framework.

Porto Alegre, Rio Grande Do Sul, Brasil

Customer: Lojas LebesResponsibilities.▪ Project management in the retail and financial services segment, related to IT infrastructure, CRMs, ERPs, Data analytics, process automation and API development.▪ Responsible for the project portfolio, resource allocation, budget control, conducting agile and traditional ceremonies, managing schedules, scope, communication, stakeholders and risks.▪ Application of Scrum, Kanban and PMBOK methodologies.Main results obtained.▪ Improved performance of credit systems integration▪ Restructuring of the collection strategy process with the integration of financial advisors to reduce delinquency.▪ Autonomy in the management of credit agreements (loan and installment plans).

Itu, São Paulo, Brasil

Customer: Heineken Responsibilities. ▪ Project management in factories and beverage distribution centers with implementation of technological infrastructure in manufacturing and administrative areas, installation and assembly of IT and CCTV technical rooms, launch of optical fiber and structured cabling, installation of firewall, switch, wireless antennas with the use of CISCO technology. ▪ Responsible for planning, communication, monitoring of costs, resources, risks, changes and scheduling. ▪ Kick off meetings and status report for customer and sponsor, managing expectations with stakeholders. Main results obtained. ▪ Increased network performance and greater wireless network signal coverage in factory warehouses and distribution centers ▪ Improvements in network security with the implementation of new technologies.

São Paulo, Brasil

Responsibilities ▪ Acting in project portfolio management, updating schedules and participating in weekly meetings of the status of projects together with the boards and vice-presidency. ▪ Management of business problems through an interdisciplinary forum to solve situations that directly impact the capture, loyalty and experience of students and partner centers. ▪ Responsible for managing the service catalog and analyzing new demands through a committee. Main results obtained: ▪ Improved communication and understanding for resolving project issues between the company's business areas. ▪ Increased maturity in change control of service catalog items.

County Dublin, Ireland

▪ Cultural exchange in order to improve the English language. ▪ Course joined at Academic Bridge, in Dublin-Ireland, with experience and interaction 100% of the time, with natives and students of other nationalities. ▪ Study in the morning (3 hours a day) from Monday to Friday and work in the afternoon. Experience in two companies: EDDIE ROCKETS and METROSTAY LTD. ▪ EDDIE ROCKETS: responsible for checking and receiving products, using the FIFO method in food storage, training new professionals and serving the public, monitoring the validity of products. ▪ METROSTAY: Tourists' focal point, guidance by phone, email, and in person until the arrival and departure of the apartments (Check-in/out). Report faults or problems to ensure the apartments were in good condition for guests. Dealing with complaints and problems (customer service).

São Paulo E Região, Brasil

▪ Expertise in business projects, mapping processes in the AS IS and TO BE models, using SIPOC and flowcharts, building a RACI matrix and developing a Business Process Book; ▪ Identification of dysfunctions and conflicts of interest, in order to increase efficiency, establish strategies and work methods for the resolution and constant improvement in business processes.

São Paulo E Região, Brasil

Customer: Schincariol / Brasil Kirin BPO – Business Process Outsourcing (08/2013 – 10/2014) ▪ Coordination of a team responsible for supporting the billing area (SAP), process management, operation activities and performance indicators. Responsible for selecting professionals in the area, identifying training and developing the team. Field Service (08/2012 - 08/2013) ▪ Coordination of a team with remote and face-to-face service for all Brasil Kirin brands, a team with knowledge in Infrastructure, Hardware and Software, networks, mobile and landline telephony. Monitoring of Satisfaction indicators and Backlogs, participation in the implementation of new projects. Service Desk (01/2009 - 08/2012) ▪ Coordination of a team with telephone and remote service for all Brasil Kirin units (SAP/Windows), management of incidents, problems and changes, and performance indicators. Implementation of a 24 x 7 Service Desk with definition of work schedules, administration of an IVR, inclusion of new demands in the service catalog.

Mba It Management, Information System

General English, English Language And Literature, General, Avançado

Graduation Information System, Information System