Q Park Walsh Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Greater Seattle Area

- Advocate for ~1,000 global customers impacted by new policies, processes, or products developed by central teams. Partner with cross-functional teams and vendors to influence their product roadmaps and develop necessary change management strategy.- Define and execute on program roadmap informed by business needs, data insights, customerfeedback, and central team initiatives. Anticipate roadblocks, provide escalation management,make tradeoffs, and balance business needs versus constraints. Provide leadership, stakeholders, and customers ongoing updates on program progress, risks, and mitigation strategies.- Drive medium and large-scale global change management for new tools and policies impactingADG Recruiting. Seek early input on change management plans and communications, especially from international and functionally diverse teams to help me catch blind spots and better serve all of our customers.

Greater Seattle Area

- Managed a team of 12 Recruiting Coordinators across regions, leading the team to exceedscheduling performance metrics all quarters while supporting their career growth by aligningthem with stretch projects. 7 team members graduated into more advanced positions atAmazon, like Program Manager, Executive Assistant, and Sourcing Recruiter.- Partnered with international counterparts across organizations to develop more consistent andinclusive scheduling and interviewing practices.- Managed Bar Raiser Interview program for Alexa & Devices organization, partnering withtenured interviewers to define and communicate best practices for candidate assessment. Recruited senior interviewers to participate in interviewer upskill training.- Developed and conducted an experiment to improve candidate experience when traveling forinterviews, eliminating the need for candidates to wait for expense reimbursement.

Greater Seattle Area

- Managed a first-of-its-kind shared hiring project across Amazon to increase hiring velocity forcritical teams. Led to 120+ hires for linchpin roles in a 6wk period.- Identified opportunities for improving candidate experience and scheduling efficiency, thendeveloped and implemented solutions for the team. Applied scrappy and innovative solutions toalleviate hiring bottleneck of limited interviewer pools for Science and UX roles.- Developed email templates for interviewer, manager, and candidate communications that wereleveraged for training 200+ coordinators across multiple organizations.

Greater Seattle Area

- Managed consultant experience & retention across portfolio for PNW region- Created five unique consultant care and onboarding programs for Fortune 500 clients in Seattle and Redmond. Provided recommendations for program development and process improvement firm-wide.- Developed relationships with over 300 technical professionals by creating an effective onboarding process, providing timely issue resolution, and planning monthly consultant events, increasing employee retention and satisfaction.- Acted as liaison between client and office leadership to escalate issues as necessary and improve work flow for revenue-generating employees and management.- Performed critical administrative duties including, but not limited to: MS Excel spreadsheet creation and maintenance for budget, compensation plans, and employee performance statistics; scheduling meetings and conference calls; and auditing confidential consultant records and contracts.- Provided excellent customer service to consultants and client contacts, emphasizing clear and dependable communication as well as meticulous attention to detail.- Worked in conjunction with corporate office to direct operations for payroll, HR, and invoicing, focusing on process improvement and effective communication, leading to increased client satisfaction and minimizing loss of revenue due to clerical errors.

Ithaca, Ny

- Worked full time to finance education.- Promoted from busser position for exceptional work ethic and ability to built rapport with customers. - Made and serves drink orders and process checks for restaurant while providing attentive service to bar customers - average 150+ customers per shift. - Processed all monetary transactions and balance register. Responsible for closing restaurant and security at the end of each shift. - Chosen to train new bussers and bartenders in restaurant, bar, and service procedures.

Greater Boston Area

- Worked for a national animal protection non-profit organization to coordinate all campaign work in the Greater Boston area. - Selected from a large group of applicants to take on a leadership role. - Responsibilities included volunteer recruitment and organizing, public outreach, speaking to the press, and social media management.

Greater Seattle Area

- Promoted from General Reservation Department in November 2009 for exceeding sales goals and customer service standards. - Consistently within top five in individual sales, selling millions of dollars in cruise and vacation packages for the company. - Provided extensive customer service and sales information by phone, e-mail, and in person. - Handled sensitive personal and financial information for follow-up, international travel arrangements, and payments. - Collaboration with national and international travel groups for coordination of valuable vacation packages. - Handled public inquiry during emergency travel notifications and public affairs concerns.

Erie, Pennsylvania Area

- Selected from large group of applicants for promotion from Customer Service Agent in December 2008 for excellent leadership and customer service. - Managed over fifty Customer Service Agents and handled escalated calls and e-mails for Express.com in addition to all sales and customer service communications for Spanish-speaking customers. - Assisted local and corporate project managers with quality assurance and employee reviews, including recommendations for new hires and terminations. - Wrote and edited internal and public corporate communications including creation of templates for all customer service e-mails sent to customers. - Selected to lead training for new hires on product information, customer service expectations, data entry, and software troubleshooting.

Bachelor Of Arts (B.A.), A&S - English

Activities and Societies: Animal Advocates of Cornell, English Honors Program, Translator-Interpreter Program, Women's Rugby ClubSenior.

Biological And Environmental Sciences

Coursework in biology, forensic science, environmental science, chemistry, and Latin

High School Diploma

Activities and Societies: Awarded senior scholarship for excellence in the sciences, National Honors Society, dual enrollment at Gannon.