- Day-to-day support and administration of the Salesforce application - Managed and customized Salesforce users, licenses management, profiles, permission sets, page Layout, sharing rules, validations rules, workflow rules, record types.- Managed and customized standard objects and custom objects regarding our core business- Worked with Salesforce communities and managed audiences through sharing rules, filters, and profiles.- Configurated PDF Butler (document generator tool) and Sign PDF Bulter. - Experience in Lightning App Builder and its components- Customized pages in Lighting App Builder- Systematically importing data in bulk in the SFDC (Data Loader IO, Import Wizard)- Provide all support to the Payroll and Sales team in regard to Salesforce- Acting as the point of contact for Salesforce queries,- Reports & Dashboards

-Member of the team responsible for initiating the sales department within the Institute-Participated in sessions to create new business courses-Generated reports on request for the language departments-Provided specific data for projects in the language sections-Participated in brainstorming sessions to improve customer /student satisfaction.-Coordinated RFI and RFP-Introduced Salesforce to the sales department -Configurated Salesforce to the department's needs(Defined Role Hierarchy and Profiles. New users licenses management, roles, and profiles, Master-Detail or Lookup relationship, dependent fields (picklists) and formula fields, record types and imported data from the financial tool Exact into Salesforce org using Dataloader IO, reports and Dashboards, and report Types.

- One-on-one Spanish intensive lessons to professionals and business people- Led group activities and table dinner sessions- Prepared lessons for students with special requirements

- Responsible for the S&M contract renewals for 1,200 clients based worldwide (except US and Canada)- Provide customers with quotes detailing costs and options available for renewal before contract expiration- Work with Channel Partners to secure renewals and reinstatements- Provide pipeline and forecasting information to the management- Promotion of new products

-Work with major retailers in Spain and Portugal -Supported customers in planning the purchasing of products, according to stock and market price.-Deal with all customers’ inquiries and handle all routine-back-office functions-Travel regularly to visit customers to prepare purchasing plans, promote new products, and improve logistics.

- Advertising Sales - Negotiated and coordinated with advertising agencies- Contact person of the sales representative agency in the USA- Participated in the organization of marketing events such as trade fairs and conferences-Participated in the monthly selection of editorial content for the magazine