Quincy Wright Email & Phone Number

Plano, Texas, United States

. Actively manages Pre-Funding QAQC pipeline and vendor reviews.. Communicates with outside vendors and business units to ensure work flow is optimized.. Assists in research and responses for regulatory (CFPB) and non-regulatory complaints and maintains data in congruence with management needs.. Manages active litigation files and maintains data to provide weekly reports to executive management.. Works with management on implementation of new compliance processes

Plano, Texas, United States

. Works with servicing staff to provide useful training content to the floor.. Effectively presents and answers questions about servicing material.. Communicates with quality control team to provide trainings to correct topics that are being missed.. Helps the servicing floor run more efficiently and within set processes and procedures.. Assists senior leadership in technical writing of procedures and implementation of new processes in various departments, including but not limited to: (investor services, loss mitigation, collections, bankruptcy, foreclosure, assumptions and quality control)

Plano, Texas, United States

. Effectively manages own portfolio of active loss mitigation files. Works with entirety of department to ensure all files are pushed through the various stages of loss mitigation in concurrence with CFPB timelines. Provides upmost customer service to try and guide borrowers through a stressful time in their lives. Responds to emails from borrowers in a timely fashion

Plano, Texas, United States

• Works with the customers to ensure issues with mortgage and escrow are solved in a timely manner• Collaborates with other departments such as: insurance department, escrow department, tax department, etc., to address customer’s concerns • Utilizes online tools and databases such as Encompass, MSP, and New Course to research customer’s questions and concerns• Takes notes on various accounts to confirm the next CSA will be well informed if the customer were to call in to check the status of an issue

Decatur, Texas, United States

• Worked with the entirety of the staff (Chefs, managers, etc.) to ensure upmost customer satisfaction• Utilized multitasking abilities to effectively manage multiple table’s needs at one time and check out these tables in a timely fashion• Fine-tuned my ability to engage and perform in a high stress environment• Ensured customers had a pleasurable experience by providing excellent customer service

Foundational Leadership Course (Flc) Certificate

Bachelor'S Degree, Financial Planning And Services, Completed