Instrument Interface Product Specialist
CurrentTechnical Support Specialist (2016 - 2019)• Supported client's technical issues that were reported, mainly with instrument interfaces• Assisted and led trainings for client services week for instrument interfaces• Onboarded new team members who were to learn how to support instrument interfaces• Worked on support phone line, worked with clients via verbal and written communications• Worked with MS Office daily• Gained knowledge and used Unix, XML and XLSTInstrument Interface Product Specialist (2019 - Present)• Supported client instrument interfaces• Worked with clients to install new instrument interfaces onto their system• Participated in multiple projects and managed large scale clients• Onboarded new clients via set up of all the instrument interfaces they requested• Worked with MS Office, Unix, and XML/XSL to configure interfaces for installations