Quincy Yip Email & Phone Number

Hong Kong

Hong Kong

- Oversee the call centre operations in markets across Asia and Americas- Steering end-to-end marketing strategies spanning growth marketing, brand positioning, public relations, social and content- Leads the team to further understand stakeholders’ preference, developing and implementing customer-centric strategies, with the goal to fuel business growth.

- Oversee the call centre operations in markets across Asia and Americas- Halved the cost (as % of TV) while reducing 60% of abandoned contacts within 6 months- Conducted global review of Community Guideline and User T&Cs with various departments- Initiated a framework to systematically improve quality of drivers across markets

- Oversee and drive the triple-fold growth of the call centres to above 600 within a year. Managed the transition of systems, re-organisation of structures, review of processes and policies, as well as design of manpower forecast models.- Manage a team of 100 that delivers the fulfillment and fraud prevention operations of the company, and drive efficiency.

Hong Kong

- Oversee a team of 5 to manage aircraft deployment and charter requests through balancing commercial opportunities and operational constraints to maximise profit- Coordinate with key parties, including commercial teams, crew, engineering, cargo and airport, and act as department’s primary contact for emergency response- Work with different teams to.

Hong Kong

- Develop long term strategy for expansion and safeguard profitability of the network of the Americas, Japan and Korea, contributing more than 50% of operating profit- Ongoing review of route performance and recommend adjustments, including frequency changes on San Francisco, Chicago, Boston, Tokyo, Hiroshima and Okinawa- Coordinate and manage the launch.

Xiamen, Fujian, China

- Lead the sales and operations of 5 ports and a team of 90- Manage the launch of Guilin and Haikou, including negotiations with government

Hong Kong

- Represent Cathay Pacific Group in bilateral and multilateral negotiations- Propose, launch and manage new cooperation with airline partners

Shanghai

Hong Kong

Hong Kong

Bachelor Of Science (Bsc), International Relations

Senior Executive Leadership Program

Modules include Strategic Accounting, Leadership & Innovation, Corporate Governance, Risk & Strategy, and Global Business Deals

Education record

International Baccalaureate