Kate Quinlan Email & Phone Number

https://allaboutcookies.org/authors/katequinlan

https://launchpotato.com/careers

tools: Airtable | Google Workspace | Google Analytics | MarketMuse | Workable | Grafana | ChatGPT | Slack | Zoom | Loom | Calendly | CMS | Grammarly | Sendible | Adobe Stock | Canvas• Oversaw content operations for the Iko Brands portfolio of niche websites• Assessed, managed, and established internal workflows and processes using Airtable• Responsible for recruiting, hiring, and onboarding based on department need assessment• Worked collaboratively with Communications Manager to foster team development, execute content strategy, and develop new content formats• Created, refined, and managed all SOPs for content management and operations, including a robust Content & Style Guide for freelance writers and editors• Collaborated with cross-functional Affiliate Marketing & SEO teams to align project goals and timelines• Managed the content creation strategy for a dozen websites, including the research, development, and launch of SEO-optimized content clusters and the direct oversight of team members and projects• Produced team-facing briefs for content clusters and corresponding content items (20-30 assets per cluster), approx. 250 per month• Leveraged MarketMuse insights to inform content planning and strategy• Conducted the final editorial review of 15+ cluster articles per week• Cooperatively managed a contract-based editorial team of 22+ writers and 6 editors• In sum, contributed to the full-cycle production of 1,750+ web content assets

• Supported Editorial Director in the management of 20+ niche websites, spanning pet companion to fitness, health & beauty care, technology, and more• Worked cooperatively with executive stakeholders and developers to build Content Operations dashboards• Identified and enacted continuous process improvements, including the collection, organization, and reporting of data to inform business decisions• Built metrics dashboards to support daily and weekly content production processes• Implemented SEO and content optimization best practices• Conducted the final editorial review of 40+ articles per week• Provided constructive feedback to an editorial team of 50+ writers and 10 editors

• Functioned as part of a specialized Training Team to make recommendations for hire based on trial assessments and provide training writers with comprehensive, actionable coaching• Copy and line edited trialist and training writer study guides (approx. 8k-22k words)• Implemented substantial developmental revisions as needed to ensure appropriate analytical depth based on target audience• Collaborated on projects and initiatives to improve writer resources

During my tenure as Content Manager, I directly managed & trained 325 global team members across departments -- including Content, Operations, Publishing & Distribution, Recruiting, and Customer Support:• 270 freelance writers• 30 freelance editors• 22 data entry specialiststools:Airtable | Google Workspace | MS Word | CMS | Adminium | Tableau | Amplitude | Recruitee | Slack | Zoom | Loom | Calendly | Dropbox | Quetext | Fellowsecondary:Google Analytics | Ahrefs | Semrush | SimilarWeb | Hotjar | Figma | Amazon Seller Central | Freshdesk | SurveyMonkey | Jira | ClickUp • Integral to the publication of 1,800+ high quality, in-depth literature study guides• Responsible for overseeing, maintaining, and increasing SuperSummary's backbone F/NF production pipeline, including writer, editor, and operations team capacity and productivity• Maintained a data-centric pulse on the F/NF production pipeline and offered current and predictive insights into the department's metrics• Built, trained, and managed specialized teams for: Writer Training, QA, Production, CMS data entry• Provided new content & team managers with guidance on production, operations, and best practices• Leveraged diverse contractor talent to build cross-functional writer & editor teams across content departments (F/NF, Poetry, Teacher Resources, Special Projects)• Increased speed-to-market for study guides and minimized delays by implementing data-informed, proactive team planning and productivity standards• Regularly assessed F/NF pipeline efficiency and adeptly adapted processes to meet the demands of scaling• Continuously monitored production progress against KPIs to identify and address emerging issues and evaluate production team capacity to support scalability goals• Assisted with Airtable data migration -- established production workflows and streamlined KPI reporting via the creation of customized views and dashboards

Remote

• Owned the day-to-day and long-term content creation of SuperSummary’s rapidly scaling Fiction/Nonfiction product pipeline• Reported on KPIs weekly and presented operational insights and monthly data/metrics to internal stakeholders• Independently managed a growing team of freelancers (150+ writers, 18+ editors) and cultivated fruitful, long-term relationships with contractors; provided writers & editors with feedback and guidance and assessed need for coaching, advancement, etc.• Developed and executed the company’s first comprehensive writer training program, resulting in increased writer retention, elevated guide quality, and systematized quality standards• Conducted regular QA to safeguard brand, identify and enact continuous process improvements, and improve customer experience• Collaborated with cross-functional teams on content strategy and new product initiatives• Continually developed and executed creative process improvements (e.g., outlined & implemented new editorial roles to streamline production and promote scalability)• Spearheaded initiatives to cultivate company culture (e.g., hosted monthly workshops & activities for editorial team members; managed team newsletters and company announcements) and promote brand awareness (e.g., assisted with TrustPilot campaign launch)• Maintained documentation — e.g., style/formatting standards, SOPs, and team instructional materials • Hiring/Recruiting: Worked closely with Recruiting Team to meet quarterly hiring goals; used Recruitee to manage the editorial recruiting pipelineProject Management: Digital Asset Migration• Oversaw migration of content library to custom CMS, including the interviewing, hiring, and training of virtual data entry teams• Created comprehensive data entry and QA training videos & resources, and established new processes for both CMS content creation and quality assurance • Partnered with developers & senior teams to troubleshoot CMS developments and inform content standards

Remote

tools:Freshdesk | RetentionEngine | Chargebee | Amplitude | CMS | Adminium | Google Workspace | Trustpilot• Oversaw customer support operations, including establishing and monitoring KPIs, coaching team on best practices, and reducing churn rate through exemplary support interactions• Managed end-to-end recruiting, including interviewing, hiring, and training Customer Support Lead• Created CSL trial & assessment as well as training documents

Remote / Greater Los Angeles Area

• Created cover letters, résumés, and LinkedIn profiles across diverse fields• Collaborated with clients through entire process to create personalized resumes purposefully tailored to achieve career objectives

Remote

• Conducted long-form copy and developmental editing of 200+ in-depth literature study guides (approx. 12k-50k words) in MS Word• Implemented heavy rewrites as needed to flesh out & bolster literary analysis as well as to improve the content's overall clarity, flow, and pace• Upheld rigorous quality standards and adherence to SuperSummary's style guide

Remote

• Managed recruits, corresponded with hundreds of applicants, and oversaw trial process using G-Suite and Dropbox• Evaluated trials and provided feedback to writers• Copy and line edited short literary summaries (1k words) in adherence to style guide in CMS

Remote / Greater Los Angeles Area

• Executed brand safety for data-driven digital media company with over 45 million unique users/month• Copy edited high-volume of articles in crime, history, & entertainment verticals for accuracy, plagiarism, tone, bias, SEO, Grapeshot, grammar, and spelling/typos in CMS

Remote / Greater Los Angeles Area

• Reviewed Unspeakable Crimes and related verticals for accuracy, plagiarism, tone, format, Grapeshot, brand alignment, and quality, and implemented content repairs directly in CMS• Conducted extensive fact-checking and rewrites to ensure current best practices and eliminate legal risks• Updated images and added appropriate licenses• Communicated with Editorial Team via Slack and Google Hangouts • Utilized G-Suite to track and document projects

Versed with fiction novels, literary and educational magazines, comic series, promotional materials (flyers, brochures), newsletters, blog articles, media communications, production scripts, curriculum, training manuals, menus, and more.Independent Authors - Full-length manuscripts (400+ pages) - Conducted developmental editing for novels as needed- Remotely collaborated with authors regarding revisions, professional promotion, and publication processWhat's This?! Media (Kutztown, PA)April - August 2014- Scripts for music videos, commercials, and PSAs (including formatting for screen)- Wrote press releases and developed media contacts Daniel McCloskey, Cyberpunk Apocalypse (Pittsburgh, PA)February - March 2014- "Top of the Line"​ comic series Issues 1-4 - "A Film About Billy"​ novel reprint Professional Résumés:Constructed résumés, cover letters, and LinkedIn profiles across multiple disciplines, including but not limited to: Psychology, Social Work, Restaurant Management, Business Marketing/Management, Communications, Neuroscience, Journalism, Public Relations, Audio Engineering.

Remote

• Wrote full-length learning guides for film (30k+ words) in adherence to style guide• Edited French I video transcripts for accuracy and added closed captions to videos

Remote

• Copy edited job overviews (1k+ words) in CMS, validated hyperlinks, and updated formatting to reflect current style guidelines• Promoted to Associate Editor with then sister company (SuperSummary)

Remote

• Reviewed MLA and APA essays (as well as other academic assignments and résumés)• Provided students with detailed feedback regarding grammar, format, and style

Remote

• QA copy and line edited K-12 and AP courses, introductory French courses, remedial content, and auxiliary materials in CMS for: accuracy, clarity, effectiveness, grammar, consistency, and errors• Edited content across myriad disciplines, including Humanities, e.g. French, ELA, Art History, History; Social Sciences, e.g. Geography, Economics, Sociology; Science, e.g. Biology, Physics; and more • Validated site functionality/aesthetics and input/edited basic HTML: text, links, images, formatting, tables, videos• Assigned common core literacy and Social Studies standards to activities as needed• Promoted to QA Foreign Language Copy Editor of French I and II courses

Remote

• Designed auxiliary student and teacher worksheets for K-5 ELA, SS, SCI courses in Word• Wrote reading and activity components to Sociology lessons in alignment with CCSS• Reviewed French II units and wrote quizzes/assessment tests (35k+ words) for rigor and complexity

Remote

• Copy and line edited ELA Shack (remedial ELA) writer submissions in Word for: clarity, effectiveness, accuracy, consistency, grammar, errors, target audience, common core alignment• Reviewed variety of problem types and assessed depth of knowledge and difficulty, grades 3 to 8

• Functioned as creative consultant for 501(c)3 nonprofit• Developed and constructed new 2016 company website with original content, and remotely updated and monitored website• Created SEO, online marketing, and social media campaigns for 2016 website • Redesigned new 2016 in-house and to go menus and outdated 2016 wedding package materials• Reformatted and copy edited 2015 full in-house and to go menus • Designed and wrote company newsletters 2014-2016• Designed flyers and promoted in-house events 2014-2015• Proofread menu updates, monthly calendars, flyers, and newsletters 2012-2015

Kutztown, Pennsylvania

• Encouraged team dynamic to enhance customer satisfaction • Executed a pleasant and professional dining experience in accordance with LCB regulations of private clubs and small games of chance

Kutztown, Pennsylvania

• Proofread children’s science magazine (for ages 8 to 12)• Copy and line edited writer submissions and media communications• Wrote “grammar time” series and middle grade science-related articles• Assisted with magazine release event promotionsIssue #6 The Goo Issue (Spring 2016)- Wrote "Stop... Grammar Time!" and "Make Your Own Ooze"Issue #5 The 3D Issue (Winter 2015)- Wrote "It's Grammar Time"Issue #4 Space (June/July 2015)- Wrote "Albus and Mortimer Space Out"​Issue #3 Rock and Roll (April/May 2015)- Wrote "Albus and Mortimer Talk about Sound"​

Kutztown, Pennsylvania

• Functioned as a liaison for 501(c)3 nonprofit organization, fielding the needs of the KCP, board members, cooperative community organizations, sub-committees, business owners, and university affiliates• Responsible for web content management (WordPress and Facebook) and brand management, resulting in increased donors and brand awareness• Assisted Project Manager with event planning and volunteer management• Executed public relations, including the creation and distribution of press releases, produced monthly e-newsletters with Constant Contact, and designed intern manuals• Oversaw Safe, Clean, & Green Committee operations and helped spearhead a cooperative community clean-up program

Kutztown, Pennsylvania

The Kutztown Community Partnership is a nonprofit organization that works as a liaison between Kutztown University and the Kutztown community. The KCP is dedicated to uniting the community and promoting Kutztown as a culturally affluent town. With the KCP, I managed website content and wrote articles for the blog. In addition, I communicated with and interviewed members of the business community for writing extended profiles and news articles for publication. I helped promote events through social media networks as well as through the website. Copy and line editing, writing press/media kits, and researching grant opportunities were included in my internship work.

Pittsburgh, Pennsylvania

The Cyberpunk Apocalypse is a nonprofit writers' cooperative that strives to aid writers, artists, comic artists, and zine writers in Pittsburgh. With the co-op, I assisted in managing website content. In addition, I helped promote events through social media networks as well as through the website. I provided copy and line editing for the site, business correspondences, and works of fiction, while also writing and distributing press kits for the writers and artists. Cyberpunk is a hands-on operation and encourages narrative experimentation as well as a dedicated focus from the writers and artists on their respective crafts.

Kutztown, Pennsylvania

• Solely maintained frozen food department operations including inventory, merchandising, and maintenance• Prioritized duties in a challenging environment to effectively direct associates and delegate work tasks• Functioned as customer service specialist and implemented crisis intervention as needed