Spa Supervisor • Knowledge of all spa services and product line• Recruit, train and make schedule of members in the spa.• Testing LLBA new product line.• Oversee hiring and training of spa new members and services• Implement corporate protocols and field client concerns• Maintain communication with staff to ensure the smooth day-to-day operations• Assist with social media management by serving as the main point contact for directmessage and comments• Provide the brand training.• Create a business plan, setting up new location.Training Supervisor • Participate in creating and implementing training programs• Maintain training records (e.g., trainee lists, schedules, attendance sheets)• Book classrooms and ensure they’re properly set up• Prepare and disseminate material (e.g., instructional notes, feedback forms)• Act as a point-of-contact for vendors and participants• Handle accounts receivable and ensure invoices are paid• Resolve issues as they arise onsite• Submit reports on training activities and results• Recommend improvements or new programs• Ensure employees and vendors follow established policies

• Specialize in Bridal Make-up and hairdo, Photoshoot Make-up & Party Make-up and hairdo• Act as both makeup artist and stylist in cooperation with M3Tphotography, TPOF films, Salie photography, Le Petit Prince,etc.• Worked with art director to achieve a unified look for each project.• Created various photography’s concepts at Q Photography.• Conducted actual photoshoot and act as photographer at Q Photography.• Identified and recommended customer needs and desire concept for theirphotoshoot.

• Create a marketing plan for each period, work with the marketing team to runad for spa’s social media.• Recruiting and training staffs.• Responsible for supply vendor and inventory.• Doing payroll for staffs and submit monthly financial report and spaperformance report.• Performed wellness spa services: manicure, pedicure, waxing, nail design,eyelashes extentions, eyelash lift...• Customer services: make sure clients happy with the services and come back,de-escalate unhappy clients, getting review from clients

• Manage phone calls and correspondence (e-mail, letters, packages, etc.).• Initiate and maintain confidential medical files and records.• Create and update records and databases with personnel, financial and otherdata.• Prepare bills for patients and process insurance bills.

• Performed wellness spa services: facial, manicure, pedicure, waxing, naildesign, hand and feet massage.• Communicated with customer, recommended services and products andcoordinated schedule for the returning treatment.• Responsible for product knowledge and product availability, buildingcustomer skin care routine through identifying concern and recommendingsuitable products.

• Performing facials, nail services, waxing, laser hair remover and othermedical spa services.• Performed manager position and receptionist.• Communicated with customer, recommended products and services andcoordinated schedule for the returning treatment.