• Responsible for a team of 16 salaried employees.• Manage daily activities and projects relating to the collection and quality assurance of data form over 6,000 publications, nationwide.• Overall accountability for meeting established timeliness and quality standards for data acquisition.• Delegation of tasks and duties to data coordinators from client service and senior leadership.• Assist publishers with data related inquiries and provide demonstrations of NDX software.• Review and dissemination of quality assurance and productivity reports for department.• Establish productivity targets and goals.• Development and execution of action plans when report variances occur or productivity is sub-standard.• Implementation of incentive programs, performance improvement plans and corrective action policies.• Responsible for all hiring and termination decisions.• Plan and coordinate special projects as required.• Collaborate with IT on new software initiatives, enhancements and projects.• Developed and implemented policies, procedures and training programs.Accomplishments:o Manage the acquisition process for gathering and loading data for over 6,200 publications.o Increased productivity by more than 100%.o Improved quality of data by 30%.

• Acquired and loaded data for a specific set of publications. • Developed relationships with publishers nationwide to build rapport. • Trained and mentored new employees.• Audited data to ensure accuracy and completeness.• Offered and provided suggestions for enhancements of web based data entry tool. • Helped create and implement business rules for department.• Referred and recruited new employees.

• Managed database for central and southeast regions ensuring all vendors were updated annually.• Managed and delegated requests from senior management, account service, publishers and other operational teams within the company.• Oversaw and supervised data coordinators, checking work for accuracy before entering into database.• Wrote database enhancements as new business propositions arose while creating better efficiencies.• Executed updating over 800 publications bi-annually using Alliance of Audited Media’s FAS-FAX information.• Created and distributed companywide memos to communicate changes and/or new features of the database.• Assisted in new client acquisition startups.• Served as expert for reporting and information exports out of the database in order to make sales pitches, run analysis projects and provide general detail of information collected.• Provided vendor demonstrations of information housed in the database.• Was personally responsible for updating major metro newspapers and shared mail vendors nationwide such as the Chicago Tribune, Sun-Times Media Group, Detroit Free Press & News, Grand Rapids Press, Louisville Courier-Journal, Valassis, MailSouth, etc.• Member of two internal committees:o Atlas – developed automated workflows and processes to provide better work efficiencies between departments through the application, Aprimo.o Business Intelligence – focused on making applications, internal and external, more efficient from an IT perspective.