- Responsible for exceeding high volume standards in the reception of inbound inquires via phone, text, email, and the Redfin app while also maintaining stellar quality metrics - Staying in constant communication with our internal listing agents, as well as listing agents from other companies about the availably and listing status of properties currently listed on the MLS- Working with Redfin buyer’s agents as well as Redfin clients to schedule/reschedule in-person and virtual… Show more - Responsible for exceeding high volume standards in the reception of inbound inquires via phone, text, email, and the Redfin app while also maintaining stellar quality metrics - Staying in constant communication with our internal listing agents, as well as listing agents from other companies about the availably and listing status of properties currently listed on the MLS- Working with Redfin buyer’s agents as well as Redfin clients to schedule/reschedule in-person and virtual video property showings.- Utilizing online tools to track client activity and progress while also sharing this data with multiple teams across Redfin Show less

- Responsible for fielding inbound requests to tour properties via email, phone, and the Redfin site and apps - Coordinated with listing agents to confirm that properties are available for showings- Coordinated with buyer's agents and clients to schedule and reschedule home showings - Used online tools to track customer progress and share information across teams throughout the company- Lead company in booked tours in 2019, 2020, and 2021

-Wrote, Directed, and Produced the short film, Family Planning-Nominated for “Best Mobile Short and “Best Romantic Comedy” at IndieX Film Fest-“Semi Finalist” for “Best Mobile Short” in The Indie Short Fest.-“Award of Merit Winner” in the Best Shorts Competition-Winner of the “Bronze Award” for “Best Mobile Short” at the Independent Short Awards-Winner of the “Best Mobile Short” at the Lit Laughs International Comedy Film Festival

- Worked with local business owners to optimize their Yelp listing's performance in an inside sales role- Became an expert in advertising solutions and adapting product recommendations to suit client needs- Managed and closed a pipeline of over 120 clients- Kept detailed records of daily activities through Salesforce

-Consistently meeting sales goals of over 30 customer acquisitions, 40 device sales and $2,500 in accessories per month- Coordinate with business team to target, research and develop outreach plans for small businesses within the Oak Park community, including the personal acquisition of more than 30 accounts- Utilized Sales Force to acquire and followup with business leads- Recognized as team leader in Device Sales and Customer Satisfaction Surveys (2016, 2017)… Show more -Consistently meeting sales goals of over 30 customer acquisitions, 40 device sales and $2,500 in accessories per month- Coordinate with business team to target, research and develop outreach plans for small businesses within the Oak Park community, including the personal acquisition of more than 30 accounts- Utilized Sales Force to acquire and followup with business leads- Recognized as team leader in Device Sales and Customer Satisfaction Surveys (2016, 2017) andtop 3 in New Activations and Accessory Sales (2016, 2017)- Finish February 2018 ranked as the number 45 overall sales rep in the company. Show less

-Wrote and produced a new video series for the web.

-Wrote and produced monthly video content for iO Comedy Network

-Wrote and performed comedy segments for a weekly talkshow at the Public House Theatre.

- Served as primary instructor for 3 sections of “Intro to Public Speaking” for 7 consecutive semesters- Responsible for lecturing, evaluating speech performances, and grading all assignments- Held weekly office hours for 1 on 1 student coaching

- Managed 30 to 50 daily calls from business accounts- Communicated business specific benefits of the company’s products and services- Answered troubleshooting queries and resolved billing issues- Conducted over 40 customer satisfaction surveys per day