Developed and supported network management and device automation solutions. Lead a team of developers in building one of the company's major products, MEBM, which provides management for Cisco Unified Border Elements. Responsibilities include technical pre-sales, product implementation, post-sales product support, project management, quality assurance, technical documentation, virtual and physical systems management including datacenter management in a physical colocation facility as well as through AWS, web development, change management, and disaster recovery. Worked closely with Cisco engineering as collaborators on large scale projects.

Analyzed university-owned hardware and software usage data to provide statistics to the Student Tech Fee committee, assisting in purchasing decisions for new university offeringsLead consolidation and upgrade of existing license server infrastructure to align with university goalsIntegrated servers and associated web client with centrally managed authentication services

Configured, updated, and maintained over 500 computer lab and general use machines across campus, including the campus’s largest computer lab with an average daily gate count of 10,000 usersCreated and and optimized image development and deployment workflows using bash, powershell, and networking principles to devise efficient, zero-touch enterprise domain deployments of dual boot OSX and Windows 10 environments each quarterProvided tier two support for student inquiries at the IT help desk

Assisted student and staff clients in troubleshooting library computers and personal devicesAnswered tech help related phone calls, submitted service tickets, and documented solutions Helped manage the library’s professional sound and video studios