• Exercised empathy, understanding, and clear yet calm communication between our team and clients.• Leveraged knowledge of procedures to triage emergencies and coordinate all appointment times accurately and in a timely manner.• Able to work independently in a high stress environment through organizational and time management skills• Quickly excelled in my roll and became a trusted trainer.

• Maintained an upbeat and positive demeanor while providing assistance to our treatment team, clients, and patients in a timely manner.• Initiated opening procedures independently to create a comfortable work space for incoming teammates.• Assessed patient and client needs, scheduled clinical and surgical appointments in respective doctors' calendars, followed up with reminder calls, and provided compassionate care.• Adhered to stringent sanitation and social distancing guidelines as an essential worker through the COVID-19 Pandemic.

• Regularly arrived before scheduled time to get a head start on shift change and debrief on any emergent situations from shift prior.• Adhered to stringent sanitation guidelines as an essential worker through the COVID-19 Pandemic.• Regularly covered closing and overnight shifts, which involved maintaining FOH, BOH, cleaning duties, and all pet care needs as the sole worker on site.

• Provided consistently excellent customer service in a fast paced environment with a welcoming and accommodating attitude.• Streamlined workflow for teammates and visually appealing storefront.• Sought out and familiarized self with new products to confidently and accurately match customers to products that are relevant to interests.• Awarded "Outstanding Sales Achievement" for exceeding store goal on exclusive Amazon products during the holiday.

• Responsible for streamlining correspondence with pet parents and teammates communication to answer questions, schedule appointments, provide information and help with any other situations that would arise.• Independently kept track of and executed all daily scheduled grooming appointments within the allotted appointment time.• Assisted store in various rolls as needed.• Created and implemented a peaceful space to ensure pets comfort throughoutthe duration of their appointment.

• Provided a safe and loving environment for all pets that their parents could trust and count on.• Led teams through routine operations and unexpected challenges with strong decision-making skills and expert pet knowledge.• Helped managers improve area operations by sharing customer feedback and contributing new ideas.• Discussed animal welfare concerns and goals with pet parents and team leads to ensure all dogs in the daycare had tailored care.• Visually inspected all pets and provided physical examinations to verify and record age, gender, and proper tagging.• Kept record of feeding, medical care, training schedules, and discharge of animals.

• https://www.texrenfest.com/• The Texas Renaissance Festival is a unique working environment, regularlydrawing over half a million guests annually.• Managed the employment journey of all sales associates from start to finishincluding reviewing resumes, interviewing, hiring, onboarding, disciplinary meetings, termination and offboarding.• Met and exceeded targets consistently providing memorable customer experiences through strong attention to detail and genuine interest in matching customers with the best products.• Loss prevention via inventory audits every 3 hours to investigate and log discrepancies as well as keep spacial awareness of any potential security risks.• Designed attractive visual displays.• Received and routed incoming mail, packages, and deliveries.• Managed communications between team members, customers and vendors tokeep operations efficient and successful.• Exercised sound judgement and problem solving skills in a high trafficenvironment to maintain a happy and healthy storefront for team members and customers.