Chris Quinn Email & Phone Number

London, United Kingdom

Remote support to field technicians, diagnosing logs and advising on actions to be taken.Provide advice on how to deal with issues customer has raised.Travel as required to provide training to new technicians, both classroom based and in the field.Travel to sites worldwide to assist with any high profile issues.

London, United Kingdom

Senior Data Centre Technician for ZT Systems covering 2 sites for break/fix and 5 sites for deployments.Hardware break/fix diagnosing and rectifying faults on ZT racks supplied to Microsoft.Deployment of ZT racks - raising required access and liaising with Microsoft manager as required, supervising installation, then ensuring they all pass BSL and repair as require.Liaise with Microsoft onsite manager to deal with any issues that arise.Training for new ZT engineers, both for ZT and multivendor engineers supplied to Microsoft.Supply support and training to Microsoft engineers when requested.Technical support for new engineers – attending their site if required.Setup company supplied laptop for new engineers ensuring they have the correct access and diagnostic tools are installed correctly.Monitor 3 call queues – 2 via Microsoft GDCO app and 1 via ZT Footprint.Provide out of hour support for ZT support sites and emergency support for Microsoft self-maintained sites.Logging RMA tickets for replacement parts, checking/receiving parts when they are delivered.Quarterly Stock check for primary site.

Thomson Reuters, 1 Paul Julius Close, Blackwall, E14 2Eh

Hardware break/fix diagnosing and rectifying faults, ensuring change controls in place.Installs and moves – installation of server/network device including cabling to Data Centre standards and documentation.Decommissions – safe removal of equipment, allocation to reuse or disposal. Installation of CABs.Escorting 3rd Parties in the DC.

Hardware break/fix (SUN/HP/IBM/Cisco/Netapp/Arcsite/Riverbed/etc) diagnosing and rectifying faults, ensuring change controls in place.Installs and moves – installation of server/network device to Data Centre standards and documentation.Advising on cabling standards for new equipment.Decommissions – safe removal of equipment, allocation to reuse or disposal. Safe Media – verifying strict procedures are followed governing handling of all types of electronic mediaLiaise with SA group to fix issues at an OS level.

London

Working at Citigroup, Contracted to Sun Microsystems, Employed by ServiceTec. Responsibilities:Organise all installations, decommissions and moves over 3 Data Centres.Implemented new way to automate the processing of the work schedule to save time.Liaise with Project team, Networks and SA groups dealing with any issues that arise.Advising on specification of Compaq\IBM\HP\SUN servers required for specific projects.Arranging for up to 30 engineers to attend site to action weekend work.Supervising and quality checking all Data Centre hardware activity at the weekend and dealing with any problems that may arise. Updating the customer’s inventory and revising/closing all related tickets.Ensuring all timesheets and worksheets were correct before submitting.Maintain customer stock of servers and parts, both new and reuse.Ensuring all Compaq\IBM\HP\SUN servers are built to a minimum specification.Dispatch of required servers or parts to order.Hardware fault diagnosis and repair.Overseeing two engineers who maintained PC/Printer reuse pool.Maintain and distribute weekly stock list.

London, United Kingdom

Working at Morgan Stanley Contracted to Sun Microsystems, employed by ServiceTec. Responsibilities: Reporting directly to onsite Sun Microsystems Managers.Troubleshooting any issues regarding stock levels or parts ordered.Communicating directly with Morgan Stanley regarding required services and any customer issues.Overseeing 15 Engineers and 2 administrators covering 7 sites.Monitoring call queue ensuring all calls are picked up within SLA.Monthly report for Morgan Stanley detailing level of calls and any SLA issues.Assisting with server calls, problematic calls, helping/training other onsite engineers.