Quinn Dawson Email & Phone Number

Chicago, Illinois, United States

Responsible for operating and staffing of a mixed use retail cannabis facility. Provided development to all areas of operation including: Sales/ KPI tracking, employee enrichment, role clarity, coaching habits, rewards success, compliance accuracy, error correction, continuous improvement, and hiring/ firing.

Have used existing industry success and passion for innovation to help drive location results.

North Chicago

Founded small polymedia production company with Owen Dawson. Acting lead artist, creative director, partner writer, website technician, product designer, and social media team. We produce web and media content commercially and personally. Upcoming projects include web series, gallery shows, spec material for production, and digital design consultation. Check us out at: www.doctorweekend.comCurrently available for freelance or contract commercial work.

60W Superior & Ah

Responsible for managing a team that developed, implemented and continuously improved all quality, training and customer experience programs. Routinely wrote and delivered team members’ performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement. Built and maintained effective teams, and a reputation of superior leadership and interpersonal skills. Worked closely with GM and other Managers to exceed sales volume and KPI goals. Oversaw explosive growth in the 2020 year while also maintaining compliance with the quarantine procedures. Trained managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and KPI’s. Maintained a highly organized and professional documentation of employee issues, including mediation and resolution. Well versed in opening and closing procedures of the medical and recreational setting, AIC status, light financial excel experience, very able to do the physical labor that accompanies the dispensary setting, among many other secondary and tertiary skills. Cross training areas include: inventory, delivery acceptance, outreach, security, delivery, and visual merchandising

Worked with medical patients in a one on one setting providing non-medical product education to meet therapeutic needs for our wide ranging patient base. Helped write and develop current standard operating procedures for patient flow, application assistance, waiting room procedures, and more. Trained in opening and closing as well as shift management procedures, as well as operational best practices.

Coordinated patient care in 6+ states as part of the customer service operations division. Trained in medical as well as recreational markets. Well versed in new patient intake procedures, program application procedure in numerous states, and all product categories we operate in. Responded to customer / patient issues as part of a response team of patient care coordinators handling over 15,000 calls a month. Experience in a corporate and retail setting in the cannabis industry, licensed dispensary agent of the state of IL.

Elk Grove Village Il

Primary contact for 30 member accounts engaged in the Branded Meats programs at Topco. Handled order processing, errors, specialty orders, holiday tracking programs, case based service issues, and order coordination. Worked in SAP, Salesforce, Outlook, and over the phone to conduct financial research to resolve financial decisions regarding blocked invoices and deductions. In addition to the above responsibilities, I also served as the Invoice Analyst / Closer for 4 departments in the Branded Meats area. Delivered invoice progress reports 4-5 x a week during close, coordinated vendor invoicing before financial deadline, produced polished reports paired with professionally written breakdowns. Avg. close 25+ Mil monthly in vendor transactions, 950+ orders.

Elk Grove Village, Il

Worked briefly as a Member Service Associate in the center store division of Topco before being brought on as an Account Associate / Invoice Analyst.

Vernon Hills, Il

Responsible for sales, customer service, production scheduling, new hire training, and shift management for a high-volume custom framing operation. Worked closely with store management in weekly planning, on the spot issue resolution, and cost saving initiatives. Cross-trained for a number of months in operational replenishment and stocking in addition to framing position.

Stanford California

Was part of a regular rotation of cook teams that handled dinner service in an alternative nutrition co-op. Helped coordinate meal plans based on multiple dietary restrictions, prepped, cooked, and served 60+ people multiple nights a week. Worked in teams of 4-5 to accomplish simple or complex nutritious meals. Also served as part time baker for a portion of the year, baking and serving breads, deserts, and assorted baked goods.

Stanford, California

Earned degree in Political Science specializing in the operational structure of American democracy and political motivations. Wrote extensively on moral and practical issues that accompany the implementation of our domestic government, as well as theoretical models proposing alternatives. Graduated as part of the class of 2015.

Vernon Hills Illinois

Deli team leader in the busiest, highest-revenue store in the Mariano’s chain of upscale markets. Beginning in front line counter service, promoted twice in 12 months, gaining responsibility for overall department operations including supervising workers, maintaining equipment and leading the nightly closing team. Worked with store management and vendors to support operational success through improving inventory, enhancing point of purchase displays, and conducting customer satisfaction training for new employees

Hartford, Connecticut Area

Hosted consumer research sessions and coordinated services for corporate clients and marketing consultants. Responsible for overseeing operations for off-site projects, which included facilitating surveys, conducting intercept interviews, compiling and reporting findings to project leaders and external clients. Off-site hosting experience included restaurant and entertainment-related events for Heineken and Comcast, as well as projects for the state of Connecticut’s Lottery and Transportation divisions, Cigna health insurance and Poag’s Promenade Lifestyle Center retail development in Manchester, CT.

Lansing, Michigan Area

Full-time paid internship position on task force responsible for improving election integrity in State of Michigan for the 2012 election cycle. Worked on a cross-departmental team with other interns and office staff responsible for multiple projects for several different internal customers. Handled orders for reports, followed up on information requests, coordinated with other departments including out of state agencies, and made sure that internal customers were satisfied with the all final reports, charts, and written summaries of findings.

Stanford, California

Responsible for customer service for corporate meetings and events including coordinating staff, facilities and services for training sessions, banquets and other special events on campus. Responsibilities included checking event orders, managing the master schedule and coordinating with all facilities, staff and service departments to ensure customer satisfaction. Full time summer position in 2011, part-time during 2011-2012.

Political Action Analysis, Political Science

Bachelor Of Arts (B.A.)