Quinnen Donahue Email & Phone Number

California, United States

Berkeley, California, United States

• A lead trainer for intensive two-week onboarding programs for new hires, consisting of 25 enablement initiatives, utilizing multiple adult learning theories. • Impacted hundreds of future company leaders by optimizing training content and processes including HR, IT, public speaking, customer success and conflict management. This contributed to an all-time employee performance high of 9.8/10.• Remotely managed 15 direct reports annually, conducted performance reviews, established and fostered trust-based relationships, coached crisis management, stress mitigation, and navigate internal system. • Liaised between field leaders and the office, building a positive corporate culture that balanced organizational values with empowering the employee experience.

Vermont, United States

• Chaired the project design and oversaw quality standards of adventure travel experiences in New England, upholding Backroads’ values and brand. Responsible for on-site management of vendor relations, creation of region-specific training documents and customer facing materials. Clear, timely communication across sales, operations and field staff to ensure fluid logistics and a seamless client experience. • Managed up to 25 staff in a region generating $1M in annual gross income.• Crafted well-designed playbooks with internal processes to scale the impact of training and guarantee consistent, high-quality product offerings from all field staff.

Peru, New Zealand, Cuba, Japan, South Africa, Botswana, Croatia And Usa

• Carefully orchestrated the perfect cultural connection for each guest on 50+ vacations by building in-depth knowledge of our regional destinations while managing logistics, trip finances, and providing world-class customer service. • Onboarded 300+ customers annually, using systemized communication and live feedback to establish relationships and set the experience up for success.• Cultivated productive client and professional relationships, quickly acclimating to different organizational cultures, functions and leadership levels, from hotel managers to high-profile clientele.• Earned consistent top performance ratings among 700+ leaders worldwide; averaged a personal customer satisfaction score above 98% for five years (based on 400+ guest evaluations).• Routinely leveraged teamwork, collaboration and problem-solving skills to deal with adverse situations.

Global

• Was an original member of the Backroads Instagram Story Team which helped launch our Instagram account growing from 7k up to 33k followers.• Provided social media content including photographs, live videos, account takeovers and blogs to be used on various social media platforms to engage with clients and to recruit talent.

Greater Denver Area

Partnered with the leadership team to overhaul the professional development strategy. Tested new messaging, delivered feedback and applied enhancements. The President recognized our contributions of enriching the employee experience, attracting top talent and increasing retention.

Harvard, Ma

"Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has." - Margaret MeadCreating authentic leaders and organizations, the Core Leadership Institute has been an integral part of accelerating the development of thousands of corporate leaders in organizations. Working alongside clients as a trusted adviser, the Institute uncovers a level of human creativity and purpose that lays the foundation for significant market growth and impact.Consulted with C-Suite clients aligning the customer, company, and consultants to achieve desired leadership objectives. Performed across multiple levels of management to enhance content and execute programs to promote importance of a purpose-driven culture.

South America

• Honed negotiation skills through daily contact with sellers in markets and vendors.• Continually adapted to unanticipated situations and improvised new plans due to unexpected events. • Refined budgeting and planning skills by financing, planning, organizing my year abroad.• Attended private language classes for two months in Bolivia.• Developed my written communication skills by travel blogging at www.whereisqd.com detailing cultural activities, events, cuisine, and art.

Cambridge, Ma

• Objectively observed and identified gaps in product knowledge, cross-departmental communication and professional development. Constructed a plan to increase retention, boost sales, and minimize ramp up time.• Designed a continued training plan customized to the needs of the team dynamics intended to empower 100+ employees to take control of their own advancement.• Facilitated three-week intensive on-boarding trainings bi-annually for new staff designed to prepare them for the demands of four unique sales roles.

Cambridge, Ma

• Developed, launched and actively managed an outside sales business acquisition project, which includes the creation of marketing plans, cost analysis, sales territories, procedures, goals, and presentation materials.• Canvassed markets across 50 states generating new business for as well as establishing new relationships with customers once considered to be closed to EF Education.• Worked with our Canada office and IT department to design a user-friendly tool in our CRM used to capture critical business intelligence and keep at the cutting edge of industry trends.

New Delhi, India

• Project Management: Adapted the demands of the Indian Sales Team and customers to align with the realistic abilities of the operations departments in Shanghai, Boston, and Lucerne. • Team Management: Managed a visa team while overseeing sales, directing information to the flights department and operations teams on three different continents.• Product Development: Assessed feedback and adjusted product based on tour budget to increase customer satisfaction.• Crisis Management: Proactively conducted pre-tour research to prepare customers, held cultural expectation conversations with Tour Directors, and made quick decisions in stressful situations as emergency contact for on-tour issues. • India CRM Manager: Tested new releases and reported defects to ensure proper performance while making the newly designed sales operating system more efficient and user friendly.• Marketing (Brand) Manager: during a time of transition – outlined social media plan, streamlined website design and functionality, and communicated with the creative department to produce sales support pieces.• Financial Database Management: Reported all checks and cash flow collected by sales to finance. Responsible for signing and depositing all bank checks and granting final approval for cleared client balances.

New Delhi, Delhi, India

• Training and Development: Researched the existing Indian sales process to developed and implement an cross-cultural training program to increase efficiency and profitability. • Facilitated continued training to strengthen existing skills while communicating the need to adhere to deadlines and expectations of the operation departments worldwide.

Greater Boston

• Daily training, motivation, and implementation of sales strategy of six to nine Inside Sales Representatives with a focus on new lead conversion. Communicated with marketing on a daily basis to ensure that prospecting pieces – both direct and web – were consistent with sales messaging.• Instrumental in the interviewing, hiring, and exit process within our department, as well as development and progressive discipline of current staff members. Continual feedback and development of staff, while helping facilitate professional growth.

Greater Boston Area

Team Leader September 2006 – November 2007• Mentored colleagues on sales, account management, relationship building, and needs-based selling. • Managed several key accounts representing millions of dollars in revenue and maintained relationships with VIP customers while interacting with them at various conventions worldwide. • Worked closely with IT testing defects for our new CRM a year prior to the launch date. Tour Consultant January 2006 – September 2006• Consistently achieved 110% to 120% of goals on a seasonal basis, while improving upon customer loyalty. • Prospected new leads and drove early-stage opportunities through the pipeline with over 100 outbound calls daily and 25 phone contacts. • Properly set customer expectations and handled on tour emergencies.

Brookfield, Ma

• Installed lightning protection systems – specializing in grounding to the water table.• Certified to train architects how to build lighting protection systems into their blueprints.