Quinn Galla is a Label Marketing Manager at Sketch Music. Colleagues describe them as "1. This letter is to provide some background on Quinn Galla. I have worked with him for the last 3+ years. I recently retired from the Air Force where I was in a Senior Leadership position and worked to mentor and lead the organization. I have been deeply impressed with Quinn’s work ethic and integrity since day one. In my current role I manage the IT team at our company. Quinn is always quick to master new technologies and train others. He is my go-to worker. 2. We promoted Quinn to work as IT Helpdesk after his experience as an Agent, this job entails troubleshooting for remote guarding using the latest technology and interfacing directly with clients. Most of our clients are High Net Worth individuals or A list celebrities. The job can be very demanding, as perfection is needed when dealing with this client base. Quinn has exceeded all standards and is our go to person for urgent fixes and client interaction. We work long demanding hours and Quinn has always met this head on. 3. I believe Quinn would instantly make any organization better. He is always professional, levelheaded, and calm under pressure. I can be reached for more information at kevin.vettorel.IT@gmail or via phone at 907.947.2478."
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Label Marketing ManagerSketch MusicPittsburgh, Pa, Us
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It Support SpecialistBos Security, Inc.Pittsburgh, Pa, Us -
Content CoordinatorSketch Media May 2024 - PresentNew York, New York, Us- Lead the Sports division, overseeing content production and distribution on TikTok, Instagram, and YouTube Shorts.- Monitor trends to ensure our sports network remains innovative and engaging.- Develop effective marketing strategies for clients, integrating their music into various sports niches.- Build and manage a thriving Sports Discord community, driving activity and growth. -
It Support SpecialistBos Security, Inc. Jun 2023 - PresentAthens, Ga, UsAs an IT Support Specialist with a primary focus on our Command Center, my mission is to ensure seamless tech support operations, empowering our team to accomplish their objectives. I am dedicated to delivering exceptional client-facing support when necessary, and my experience is grounded in the following key responsibilities:- Exceptional Customer Service: Committed to delivering quick resolutions paired with excellent customer service to enhance overall satisfaction.- Issue Escalation: When necessary, I redirect unresolved issues to the appropriate support personnel for advanced resolution.- Product Knowledge: I offer comprehensive information on IT products and services to assist customers in making informed decisions.- Effective Record Keeping: Diligently maintaining records of reported problems and their resolutions, ensuring transparency and accountability.- Continuous Improvement: Actively providing feedback on processes and recommending enhancements for operational efficiency.- Technical Documentation: Proficient in maintaining detailed technical documentation and service catalog, including software installations, hardware configurations, and troubleshooting procedures.
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Content ManagerSelf-Employed Jan 2020 - Present- As a social media content creator, I have experience in self-run content creation primarily on Instagram, Tiktok, Facebook, and Youtube. - My content has generated millions of monthly views across all platforms, and I strive to consistently create engaging and creative content.- I'm passionate about building a community around my social media handle, @woahmadden, and I take pride in the positive interactions and engagement with my followers.
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Service Desk AnalystCai Jan 2023 - May 2024Allentown, Pennsylvania, Us- Communicated with staff on a continuous basis regarding incident status, problems, and updates- Ensured timely and efficient handling of calls and incidents- Maintained and administered user accounts using Active Directory and DHS Systems- Routinely monitored the Service Desk queue for incidents that required action- Utilized troubleshooting techniques to identify issues and find long-lasting solutions- Sent end-user communication related to outages and updates- Escalated tickets to appropriate support tiers- Participated in the on-call rotation for after-hours support -
Social MediaMercury Jan 2023 - May 2024Boston, Ma, Us- As a Social Media Manager for a fast-growing startup with great potential, I have had the opportunity to help manage and grow several pages across various social media platforms.- Through my efforts, I have been able to successfully drive millions of views to these pages, providing value to the company and its customers alike.- In my role, I am responsible for developing and executing social media strategies, creating compelling content, and engaging with followers to build strong relationships and drive engagement. - By analyzing data and staying up-to-date with the latest trends and best practices, I have been able to consistently optimize our social media presence and achieve impressive results.- Overall, I am excited to be part of such a promising company and am committed to contributing to its growth and success through my work in social media management. -
Service Desk ManagerEdgeworth Security Jul 2022 - Sep 2022Pittsburgh, Pa, Us- As a Service Desk Manager, I had the privilege of leading a small team of dedicated professionals who provided round-the-clock support to end-users.- My team and I were committed to delivering exceptional customer service, and we worked tirelessly to ensure that all support requests were handled promptly and efficiently.- Through our dedication and commitment to excellence, we were able to establish a reputation for providing reliable and effective support.- As a result of our efforts, we were able to achieve increased customer satisfaction and loyalty. -
Service Desk TechnicianEdgeworth Security Feb 2020 - Jul 2022Pittsburgh, Pa, Us- Installed, modified and repaired software and hardware to resolve technical issues.- Managed customers' expectations of support and technology functionality in order to provide positive user experience.- Heavy O365/Salesforce involvement- Worked with 13 + different types of VMS's (Avigilon, Axis, ExacqVision ...)- Performed day to day Help Desk operational support and continuous improvement tasks.- Worked with support and integration teams to troubleshoot problems.- Provided support around the clock to ensure all systems running smoothly for seamless operations.
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Command Center AgentEdgeworth Security Apr 2018 - Feb 2020Pittsburgh, Pa, Us- Executed day-to-day functions of command center.- Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs.- Responsible for clients well being every second on a shift, must be dependable and accountable when situations escalate.
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Content CreatorWave Sports + Entertainment Jan 2019 - Jul 2022Santa Monica, California, Us- As a social media manager, I have helped manage an Instagram and TikTok page with a combined 4.5 million followers.- The content I have created has received tens of millions of views per month, showing my ability to generate engaging content that resonates with my audience.- My primary responsibilities involve providing relevant content to post on the page, as well as interacting with the community to drive engagement and build a strong following. -
Tire TechnicianCostco Wholesale Oct 2015 - Dec 2017Seattle, Wa, Us- Monitored self-checkout systems and provided assistance or intervention where required.- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. -
Sales AssociateFinish Line Jun 2014 - Aug 2015Indianapolis, In, Us- Engaged with customers to effectively build rapport and lasting relationships.- Completed orders and organized product deliveries to meet customer timetables.- Educated associates on market trends and stayed up-to-date on forecasts.
Quinn Galla Education Details
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Community College Of Allegheny County -
Penn State Erie, The Behrend College
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Montour High School
Frequently Asked Questions about Quinn Galla
What company does Quinn Galla work for?
Quinn Galla works for Sketch Music
What is Quinn Galla's role at the current company?
Quinn Galla's current role is Label Marketing Manager.
What schools did Quinn Galla attend?
Quinn Galla attended Community College Of Allegheny County, Penn State Erie, The Behrend College, Montour High School.
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