Quinn Gudex Email & Phone Number

● Implemented a dedicated SQL performance monitoring and tuning solution to enhance IT’s ability to proactively monitor and respond to potential performance issues.● Supported construction of a SQL Server Data Warehouse in conjunction with the Data Team. The solution utilizes SQL Integration Services, Analysis Services, and Reporting Services to provide usable and current data to various business units.● Developed and implemented SQL Server security hardening practices to provide a more secure, reliable database environment for the company. Used Microsoft best practices to minimize application footprint and securely manage user/system access to the environment.● Developed a SQL Audit collection and reporting process, allowing historical review of schema and security changes within the SQL environment.● Successfully migrated company telephone system from Avaya platform to ShoreTel at lower cost than upgrading Avaya, while implementing unified communications, telecommuting features, and overall improvement of the end user experience.● Implemented McAfee MOVE agentless anti-virus solution (replacing McAfee VirusScan), improving performance and reducing administrative overhead on virtual systems.● Replaced onsite fax solution with a hosted fax service, replicating all necessary services and integrations while reducing fax-related expenses and improving our disaster recovery posture.

● Performed a SQL Server consolidation and reorganization, reducing software licensing expenses and server sprawl.● Continually maintained current SQL Server versioning by performing upgrades and migrations (2005, 2008, 2012), enhancing our database platform while reducing potential software incompatibilities and vulnerability exposure.● Proficient system administration and implementation of systems such as Microsoft Active Directory/Group Policy, Microsoft SharePoint, Avaya PBX, ShoreTel PBX, McAfee Product Suite, and OpenText RightFax.● Proven trust and responsibility as a Microsoft Active Directory domain admin.● Led project and participated in a complete hardware/software upgrade of our Avaya PBX system.● Mentored and provided guidance to lower level technicians and peers.

● Maintained, diagnosed, configured, and upgraded various PC hardware/software components, including company-wide PC hardware/software upgrades.● Performed system administration using Microsoft SMS and Active Directory Consoles.● Provided end user support (local and remote) for desktop and connectivity issues.● Created, coordinated, and delivered end user training for new desktop fax software.● Created both end-user and IT procedural documentation.

● Provided desktop hardware/software support for local users, including PC hardware upgrades.● Created and managed PC images.● Successfully managed a Windows NT domain and user profiles.● Designed and implemented a solution for remote Windows Registry configuration on a Windows NT domain.● Researched and implemented the operation of legacy software in a Windows 2000 environment.

● Provided desktop hardware/software support for local users.● Managed printer consumables.

Bba, Management Information Systems

Education record