Quinn Marshall Email & Phone Number

• Developed training materials and campaigns for new corporate ownership and restructuring. Impacted functional areas include sales, marketing, customer service, and human resources.

• Designed a robust training system that included onboarding, advanced education and ongoing learning.• Developed the company’s leadership by helping managers to be more effective as individual contributors and as coaches.• Improved secret shopper scores companywide to an all-time high of 94%.• Selected and mentored top internal talent to support and deliver educational programs.• Co-developed the company’s policies and procedures handbook.

• Wrote and implemented a sales and service certification program which resulted in an additional $1.7 million in revenue the first year, based on improvement in targeted KPIs.• Managed logistics for the opening of 10 new retail stores coast-to-coast, including talent selection, training in hard and soft skills and ongoing team and management support.

Improved store production territory-wide, resulting in highest territory sales over plan for two consecutive years.Educated approximately 160 people per month on managing teams, sales, service, sustainability, and product skills to improve sales by 6% average annually while decreasing complaints by 32%.Designed and developed complete mentorship program for national rollout, including training timeline, training manuals, and entirety of supporting execution materials for all involved parties. Developed customized training materials and programs for different outlets, including retail stores, department store counters, and online / phone sales.Created business intelligence dashboard, analyzing performance metrics and goals in context of overall company and market performance.Managed all logistics associated with education, including travel, event planning, supply coordination and budget compliance, for multiple events per month spanning major markets.Wrote segment of television marketing and represented brand on live television show, iVillage Live, which aired in various markets across the country.

Achieved average store sales increase of 11% each year and highest percentage over plan in North America in 2003 at 14%.Selected for and graduated from Key Store Manager Program, designed to identify and develop top internal talent for future growth. Led team of 20 sales representatives, including recruiting, hiring, training, and team development.Trained and mentored other managers in coaching, operations, and meeting expectations.Developed and implemented sales training course for new employees to supplement product training provided by corporate office.

Trained new hires in multiple Atlanta locations.

Bba, Business Management

Business Management

Music

Activities and Societies: Phi Mu Sorority, Women's Chorale, Chamber Chorale