Quinn Mchugh, Capm, Cswp 🔸 Email & Phone Number

Somerset, NJ, US

ℹ️ Global CDMO enabling pharmaceutical, biotechnology, and consumer health partners optimize product development, launch, and full life-cycle supply for patients around the world.Hired to lead the design, installation, start-up, validation, and operation of the pharmaceutical packaging equipment for the Philadelphia site.

Philadelphia, Pennsylvania, US

• ℹ️ Mid-size startup building first-of-its-kind safety and security platform for robotics & autonomous systems.In this role, I delivered customer-centric engineering support to clients integrating FORT's wireless.
• Partnered with customers to resolve critical on-site challenges and drove product adoption by delivering expert guidance and tailored technical solutions to satisfy customers’ operational needs.
• Led a comprehensive 3-stage overhaul of the company's communication infrastructure by leading 7-person cross-functional team, resulting in a 30% increase in company-wide communication satisfaction.
• Drove operational alignment between customer success, engineering, and product teams by spearheading the creation of a comprehensive customer journey map and overhauling the company’s customer support system spanning.
• Accelerated diagnosis of device software and hardware issues by developing a Python CLI tool to process and visualize device event logs and battery discharge trends, saving 1 hour per diagnosis.
• Spearheaded creation of API documentation in Zendesk by creating a Python data pipeline to auto-generate articles from OpenAPI specification, reducing documentation upkeep time by 75%.

• ℹ️ Small non-profit spearheading violence-reduction initiatives in Philadelphia. In this role, I led a 31-person team through the early-stage development of an incident management platform aimed at reducing violence in.
• Designed and directed an in-person offsite retreat for the project team members to understand the problem statement, define user needs, and establish a shared vision for Minimum Viable Product (MVP).
• Ensured alignment between the project team and key stakeholders by leading biweekly meetings to facilitate open communication, collaborative decision-making, and timely updates on project progress.
• Supported team leads with managing tasks, schedules, and project documentation by creating an integrated project management system spanning Notion, Gitbook, Google Drive, and GitHub Projects.

Huntingdon Valley, Pennsylvania, US

• ℹ️ ISO 9001 certified manufacturer of high-performance vacuum pressure and tilt sensing solutions. In this role, I led a 10-person manufacturing team and boosted process efficiency, product quality, and operational.
• Elevated product quality to meet Argonne National Lab specifications by spearheading the procurement of specialized equipment and developing and implementing dept-wide cleaning and handling procedures for ultra-high.
• Enabled real-time visibility into product conformance by designing and integrating NoSQL databases into existing software systems and crafting custom analytics dashboards to visualize pass/fail metrics.
• Enhanced quality of gauge calibration services by writing Python scripts to capture and visualize measurement data and identify optimal process parameters, increasing calibration equipment precision by 100%.
• Addressed tolerance stack-up issues for a newly launched product by conducting tolerance analysis on assemblies with the R programming language, increasing production yield by 50%.
• Slashed production time by 7.5 hours/week by designing leak testing fixtures, significantly reducing operator wrist fatigue and process touch time.

Glassboro, NJ, US

• Promoted to this position for outstanding work as a Resident Assistant ---
• Recognized by the National Association of College & University Residence Halls as the "Residence Assistant of the Month, Campus Winner" for December 2018.
• Supervised a 10-person team of resident assistants and oversaw a population of 450+ undergraduate students.
• Trained 50+ staff members on conflict resolution, personal productivity, and balancing responsibilities, utilizing interactive activities to make sessions fun, informative, and engaging.
• Handled high-level incidents involving conflict mediation, medical emergencies, and mental health crises.
• Saved 5 hours/week automating numerous clerical tasks using Google Apps Script API.

Northvale, New Jersey, US

• Reduced optics manufacturing times by 5% by quantifying the tooling, resources, and time needed to carry out manufacturing processes and fabricate new and existing products.
• Saved 3 hours of engineering labor/week documenting, processing, and categorizing quality issues by digitizing the company’s paper-based quality management system using Excel VBA and custom forms.
• Improved yield of crystal cleaving processes by designing a crystal cleaving device in SolidWorks, reducing crystal defects by 20%.
• Reviewed engineering drawings to ensure manufacturability of parts and accuracy of GD&T specifications.

Glassboro, NJ, US

• Received the 2017 MVP Peer Certificate for "outstanding service amongst the Whitney Center staff members and overall great vibes."
• Oversaw 44 upperclassmen, helped them adjust to the university environment, and promoted the development of a safe, supportive, and inclusive residential community.
• Provided residents with a wide array of co-curricular programs, providing them with opportunities to make connections with those in the community and extend their learning beyond the classroom.
• Served on the nightly duty rotation, handled incidents involving residents, and mediated roommate conflicts as needed.

• Streamlined work order management by programming time-saving features into MS Access work order app, saving 3 hours per week.
• Automated annual budget calculations by developing Excel VBA Macros, saving 40 hours per year.