- Conducted the iterative design, testing, and enhancement of user flows, screens, and scenarios for a travel itinerary booking website. This encompassed various interfaces, catering to customers, hosts, sales, and administrators. Worked with stakeholder feedback to develop a product and business strategy.- Led the iterative design, testing, and improvement of user flows, screens, and scenarios for a short- and long-term home-stay and experiences platform. This included designing interfaces for customers, hosts, sales, and administrators. Collaborated with stakeholders to incorporate feedback into product development and refine the overall business strategy.

- Developed and implemented site-wide UX strategy for user awareness and education that increased customer data submission by 90% per visit and overall retention of new customers by 95%.- Developed onboarding flows into a curated experience where users want to create an account and continue exploring prizes with a 40% increase in conversions and 45% decrease in cost per acquisition.- Increased KPIs of time on site, account creation, and prize entries for targeted age demographic of 25 to 44 by an average of 48.5%, 51%, and 68.5%, respectively.

- Independently spearheaded the development of a distinctive content strategy, elevating brand engagement and awareness, resulting in a notable 64% increase in confirmed online bookings leveraging user-centric solutions.- Led end-to-end design execution and launch of an updated website, ensuring seamless user experiences and alignment with company branding and principles.- Enhanced the customer-facing appointment booking system, integrating Artificial Intelligence and bots to optimize usability and streamline processes for improved user experience.- Oversaw and directed user interface development, ensuring seamless alignment with company branding and principles, championing user-centric design for optimal user experience.

- Spearheaded the research, development, and design efforts for a Google Mapping API-driven application, ensuring alignment with user needs and community requirements.- Collaborated actively with developers and engineers to drive real-time innovations and implement research-based adjustments, ensuring adaptability and optimal user experiences.- Utilized agile methodologies in iterative sprints to cater directly to the information needs of community members and users, ensuring timely and relevant information dissemination.- Adaptable and responsive in design strategies, pivoting designs and research as needed using data from the CDC and rigorous testing, ensuring ongoing efficiency and alignment with user needs.

Assisted with course development, consulted with students as tutor/mentor and frequently spoke as a guest lecturer.Graded assignments, papers, quizzes, and tests for multiple professors and lecturers. Helped implement and develop recommendations to improve on the structure and operational capacities of in-class instruction.Consulted with students about semester project management and other academic concerns, including navigation of academic probation, and course management for major/minor completion.

Taught “Introduction to Government” to four sections of twenty-five students. Responsible for developing and implementing weekly lesson plans. Led lectures and discussions on course material and current political issues. Assisted students in groups and individually to address concerns over course performance, as well as general academic concerns. Constructed and modified course syllabus in accordance with State/Department standards. Organized and coordinated a Political Science Department event composed of over five hundred students and two hundred policy experts, faculty and event moderators across multiple departments. Developed, outlined, and structured required assignments used to guide students in their research.