Jorge Q. Email & Phone Number

Se Atlanta, Ga., Us

• Managed and maintained Microsoft Entra ID (Azure AD) and Azure web servers, ensuring seamless online learning services for students and staff.• Administered and supported SQL Server and reporting services, optimizing queries, stored procedures, and functions for efficient data management. • Administered IIS Server for web applications to ensure optimal performance. • Managed Cloud Server SSL Certificates to ensure secure data transmission.• Deployed and configured application servers, delivering technical support for DDN (DotNetNuke) sites to achieve high availability and reliability.• Led the successful migration of data from a legacy system to the new SIS Genius SIS, safeguarding data integrity throughout the migration process.• Collaborated closely with cross-functional teams, collaborating with developers and instructional designers to design and deploy innovative online learning platforms. • Conducted routine security audits and implemented robust security measures to safeguard student and staff data.• Developed and maintained comprehensive system documentation, encompassing procedures, configurations, and inventory.• Administered Office 365, overseeing user and group management, license assignment, and security configuration.• PowerShell and Python scripting to automate system tasks and streamline workflows, resulting in enhanced efficiency and reduced errors. • Coordinated support tickets and change requests with vendors to ensure timely resolution.• Led the transition from PayPal PayFlow to Braintree payment processing.• Reengineered Azure AD groups and policies to optimize resource utilization.

Yakima, Wa, Us

• Implemented CI/CD with Git, Azure DevOps, And Azure Pipelines to On-Premises WebServers, optimizing and automating deployments, went from 90% of success during deployments to a 99%.• SharePoint Online administrator, responsible for the continuous improvement, architecting, implementing, and maintaining SharePoint customer-facing portals.• Responsible for the maintenance, Support and implement new features requested by the faculty or staff to the YVC Staff/Faculty and Student Portal – (C# REST API - AngularJS).• Developed and implemented the YVC Bachelor of Science Student Application App. Automatizing the selection and registration process for Bachelor students – (C# REST API - VueJS).• SQL 2008-2016 Servers Administration.• Write high performing queries, stored procedures, create and modify jobs, views, and functions for the school applications.• Write reports for multiple departments using Microsoft SQL Reporting Services.• Responsible for Database Backups and recovery, Implemented Password protected Encrypted Database backups.• Develop and update of SSIS Packages.• Implemented security features such as Dynamic Data Masking, Always Encrypted, and row-level encryption.• Successfully resolving SQL Server problems in conformance with SLAs, which involves in-depth knowledge of SQL Server architecture, connectivity, replication, SSIS, backup/restore, database corruption, security, and contribute to continuous improvement.

Yakima, Wa, Us

•Administration and Support of VMware ESXI 6.5 providing support to 25 Virtual Servers (Production and DRz).• Administration and Support of VMware Horizon 6 providing support for over 500 VMs for student laps and staff.•Administration and Support of YVC wired and Wireless Network (HP Switches and Aruba).•Administration and Support of YVC Firewall (SonicWall).•Preformed maintenance, Security Updates and routines monitoring of YVC Windows Servers.•Administrate, created and manage YVC DC, File Servers, Print Servers, DNS, DHCP Servers and group policy Assignments.•Administration and Support of YVC Office 365 platform (Exchange, SharePoint and Teams.)

Yakima, Wa, Us

-Identify, troubleshoot and analyze computer related issues and determine the appropriate course of action, helping resolve user issues in a timely manner.-Install, maintain, repair, troubleshoot computer systems, software, peripherals, data communication and computer network systems; sysprep and image hard drives.-Set up workstations, laptops, and multiple mobile devices and tablets for employees; configuresystems, ensure network connectivity, install and test hardware and software, set up printer connections and ensure driver support is up to date for each device.-Deploy thin clients and deploy virtual desktop and sessions for staff, faculty and student computing.-Troubleshoot virtual desktops problemsHighlights -Responsible for Maintenance, Updates and Windows 10 roll out for Mobile Devices for Students at Campus.-Windows 10 Roll Out for Faculty and Staff and Office 365 Implementation.

Provide strategic guidance to clients with regard to technology, IT infrastructures and enabling major business processes through enhancements to IT.•meeting with clients to determine requirements;•defining software, hardware and network requirements;•developing agreed solutions and implementing new systems;•presenting solutions in written or oral reports;•designing, testing, installing and monitoring new systems;•preparing documentation and presenting progress reports to customers;•identifying potential clients and building and maintaining contacts.