- Complaint Management: Expertly handle and investigate customer complaints, internally and with sales companies, clinics, and authorities. - Coordinate complaint processing, documentation review, investigation alongside sample retrieval for testing ensuring thorough documentation, root cause analysis, and resolution to comply with regulatory standards.- Document Processing- Regulatory Compliance and communication with international authorities.- Global… Show more - Complaint Management: Expertly handle and investigate customer complaints, internally and with sales companies, clinics, and authorities. - Coordinate complaint processing, documentation review, investigation alongside sample retrieval for testing ensuring thorough documentation, root cause analysis, and resolution to comply with regulatory standards.- Document Processing- Regulatory Compliance and communication with international authorities.- Global Collaboration and close cooperation with internal interfaces and worldwide sales companies.- Process Optimization of complaint processing workflows.- Risk Management: Conduct risk assessments and support risk mitigation strategies to minimize potential quality issues.About Maquet Getinge:Maquet Getinge is a leading global provider of innovative medical technology products and solutions. Committed to improving patient outcomes, the company specializes in developing and manufacturing high-quality medical devices for healthcare professionals worldwide.About Entourage:Entourage is a dynamic consulting firm that partners with leading companies in various industries to deliver exceptional project and program management solutions. As a consultant affiliated with Entourage, I bring their expertise and resources to my role at Maquet Getinge, enhancing our ability to meet and exceed customer expectations. Show less

Leveraged dual background in Biomedical Engineering and Mechanical Engineering to excel as a Customer Quality Engineer within a leading cardiopulmonary device manufacturer, ensuring exceptional customer satisfaction and regulatory compliance worldwide.- Collaborated closely with cross-functional teams worldwide, including Product Development, Manufacturing, Regulatory Affairs, Supplier Quality, and Customer Service, to address customer inquiries, resolve product-related issues, and… Show more Leveraged dual background in Biomedical Engineering and Mechanical Engineering to excel as a Customer Quality Engineer within a leading cardiopulmonary device manufacturer, ensuring exceptional customer satisfaction and regulatory compliance worldwide.- Collaborated closely with cross-functional teams worldwide, including Product Development, Manufacturing, Regulatory Affairs, Supplier Quality, and Customer Service, to address customer inquiries, resolve product-related issues, and drive continuous improvement initiatives.- Detection of incoming customer complaints, both local and international, and their documentation to ensure compliance with relevant quality management systems (QMS) and regulatory guidelines.- Conducted thorough investigations of customer complaints using root cause analysis methodologies and implemented effective corrective and preventive actions (CAPA) to prevent reoccurrence.- Employed statistical analysis techniques and tools to evaluate product performance data, identify trends, and recommend process improvements, contributing to enhanced product quality and reliability.- Worked closely with manufacturing teams to optimize production processes, reduce defects, and improve overall product quality and reliability. Show less

- Provide excellent customer service in Spanish, English, and Italian languages, delivering prompt and accurate responses to inquiries, concerns, and issues.- Serve as the main point of contact for customers, assisting them throughout their buying journey, from product inquiries and order placement to after-sales support.- Ensure customer satisfaction by actively listening to customer needs, addressing their questions, and offering suitable solutions in a timely manner.- Manage… Show more - Provide excellent customer service in Spanish, English, and Italian languages, delivering prompt and accurate responses to inquiries, concerns, and issues.- Serve as the main point of contact for customers, assisting them throughout their buying journey, from product inquiries and order placement to after-sales support.- Ensure customer satisfaction by actively listening to customer needs, addressing their questions, and offering suitable solutions in a timely manner.- Manage customer orders, process transactions, and navigate the e-commerce platform and order management systems with efficiency and accuracy.- Handle customer complaints and escalations professionally, investigating issues, resolving conflicts, and providing appropriate solutions to ensure customer loyalty and satisfaction. Show less

Worked for Universidad del Norte’s Mechanical Engineering department in the student enrollment process providing counseling, assistance, and solutions to a variety of student issues.- Serve as the main point of contact for prospective students interested in the Mechanical Engineering Department's programs, providing accurate and comprehensive information about admission requirements, curriculum, and career prospects.- Guide students through the enrollment process, offering… Show more Worked for Universidad del Norte’s Mechanical Engineering department in the student enrollment process providing counseling, assistance, and solutions to a variety of student issues.- Serve as the main point of contact for prospective students interested in the Mechanical Engineering Department's programs, providing accurate and comprehensive information about admission requirements, curriculum, and career prospects.- Guide students through the enrollment process, offering personalized assistance in completing application forms, submitting required documents, and meeting deadlines.- Conduct individual advising sessions with prospective students to understand their academic interests, goals, and potential challenges, providing appropriate guidance and recommendations.- Maintain a detailed knowledge of scholarship opportunities, financial aid options, and funding resources, providing guidance to students on available financial assistance. Show less

Worked in the production of administrative documents, digital material, reports, and presentations, providing counseling and assistance to students during the enrollment process, and handling the communication channels with students, parents, and professors, and as an intermediate with the external economic sector.- Provide comprehensive administrative support to faculty, staff, and students, including managing calendars, scheduling appointments, and coordinating meetings and… Show more Worked in the production of administrative documents, digital material, reports, and presentations, providing counseling and assistance to students during the enrollment process, and handling the communication channels with students, parents, and professors, and as an intermediate with the external economic sector.- Provide comprehensive administrative support to faculty, staff, and students, including managing calendars, scheduling appointments, and coordinating meetings and events.- Handle incoming inquiries and correspondence, promptly responding or directing them to the appropriate individuals for further assistance.- Maintain accurate and confidential departmental records, databases, and filing systems to ensure easy access to information.- Prepare and edit various documents, reports, and presentations, ensuring accuracy, consistency, and adherence to departmental guidelines.- Facilitate effective departmental communication by drafting and distributing announcements, newsletters, and memos to internal stakeholders.- Assist with budget monitoring and financial transactions, ensuring adherence to departmental guidelines and policies.- Manage inventory of office supplies and equipment, coordinating procurement and maintaining adequate stock levels.- Coordinate logistics for departmental events, such as seminars, conferences, and workshops, ensuring smooth execution.- Foster collaboration with other administrative personnel within the university to facilitate seamless interdepartmental coordination.- Provide administrative support for student-related activities, including maintaining records, assisting with registrations, and coordinating student events.- Stay updated on university policies and procedures relevant to administrative tasks and ensure compliance in all activities. Show less

Worked for Universidad del Norte’s CREE tutoring program in which students with academic excellence teach topics to students in more junior years. The topic taught was Material Science.- Conduct one-on-one or group tutoring sessions to assist students in comprehending and applying material science concepts relevant to mechanical engineering.- Clarify complex topics, theories, and problem-solving techniques, ensuring students grasp fundamental principles and develop strong analytical… Show more Worked for Universidad del Norte’s CREE tutoring program in which students with academic excellence teach topics to students in more junior years. The topic taught was Material Science.- Conduct one-on-one or group tutoring sessions to assist students in comprehending and applying material science concepts relevant to mechanical engineering.- Clarify complex topics, theories, and problem-solving techniques, ensuring students grasp fundamental principles and develop strong analytical skills.- Assist students in reviewing course materials, including textbooks, lecture notes, and supplementary resources, to reinforce understanding and promote effective study habits.- Provide guidance on laboratory experiments and projects related to material science, offering insights into experimental techniques, data analysis, and report writing.- Assist students in preparing for exams, offering guidance on revision techniques, creating study plans, and conducting practice exercises and mock tests.- Tailored tutoring sessions to meet individual student needs, recognizing diverse learning styles and adapting teaching methods accordingly.- Attend training workshops and professional development sessions to enhance tutoring skills, learn new instructional techniques, and stay abreast of best practices in student support. Show less