Solution Operations Manager
Meudon, Île-De-France, Fr
Lead a distributed team of seven direct reports consisting of software, support, and QA engineers responsible for the maintenance and operation of critical, high volume, secure driver license and ID issuance systems deployed across several US states. Key systems include the State of Georgia processing 7M+ secure credentials annually and the State of Texas processing 10M+ secure credentials annually.Established the Solution Operations team by defining group structure and processes, defining job descriptions, working with recruiters to select high performing candidates, and on-boarding new team members.Implemented an application observability system using the Elastic stack (Elasticsearch, Logstash, Kibana) to aggregate logs and monitor performance metrics. This led to early detection of application issues which translated to savings of $500k in SLA penalties during the 2019 fiscal year.