Cultivated strong relationships with key stakeholders, including users of the application, regulators, and technology partners to promote collaboration and long-term success.Make recommendations to ensure the adherence to legal and risk-related policies and procedures.Enhance functionality and usability of the system by investigating and addressing system issues.Ensure that critical and high-risk situations are managed appropriately and in an expedient manner.Quality assurance and post validation testing for code defect fixes.Work with Product Owners, various business units, and access management to create and manage entitlements for application access.Gathered requirements to build an automation bot that transferred tickets from Jira Service Desk to Agile Jira using a single component.Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.Recommended changes and corrections to developers for optimal application performance and usability.Support users and leadership teams with accurate, timely information on system configuration items.Take initiative by gaining a deeper understanding of the applications supported by the team.Reduce the need for technology tickets and streamline support processes.Identify trends in defects and create long-term solutions to reduce recurring issues.

• Identified, evaluated, and analyzed the mainframe systems and the surrounding system applications that includes LifeComm, Vantage, CSA, and AWD.• Provided timely reporting and metrics for presentations to Senior Leadership• Collaborated with the business units and IT to implement the requirements process for planning, creating, QA testing, UAT testing, and deploying with a sense of urgency using an agile and/or waterfall method• Translated technical jargon to stakeholders and end users by creating process models, manuscripts, and procedure manuals to support other team members.• Worked closely with developers to build out systems that match business and client needs, serving as the liaison between business and technology staff.• Coordinated with the offshore team for updates and timeliness in deliveries• Diagnose, troubleshoot and resolve network and system problems• Resolved or escalate problem tickets to remediate user issues in an efficient manner• Conducted interviews with key business users to collect information on business processes and user requirements

- Built strong relationships with internal and external customers by delivering timely and efficient service with accurate information- Performed system searches to identify mail items, medical labs, APS', and exams- Recording and assignment of life insurance applications received- Maintained quality work by performing self-audits and preventing privacy breaches lowering the company's expenses for customer identity monitoring

- Implemented a system that ensured food cost fell at or below forecast projections saving a cumulative of $500 per month in regards to obtaining the $1.7 million dollar goal for the year. - Corporate sourcing by being a liaison between the vendor and the franchise with purchasing andinventory function.- Outsourcing by contracting a business function to someone else finding the most suitable deal.- Tracking and ensuring the team meets quality production targets, such as Production Speed, FoodQuality, and Accuracy on a daily basis.

- Minimized customer complaints by 50% ensuring crew and managers adhered to procedures.- Identified revenue targets by analyzing previous year sales and communicated with staff the dailygoals.- Ensuring sales promotions are properly completed with a customer service focus and functionallayouts for optimum deliver.- Networking with various businesses and schools in the community to maximize revenue and obtain the $1.5 million goal for the year.

- Assisting the shift manager in running shifts.- Ensuring that the shift manager's instructions and preparations are followed through by crew ofabout 60 employees.- Supervising a crew of around 60 employees to ensure they are adhering to policies and procedures.

- Created a Microsoft Access database for contracts and grants for the Parks and RecreationDepartment.- Organized contract renewal's that were taken to Town Hall for City Manager approval andsignature.- Analyzed travel funding and created charts and graphs using Microsoft Excel for different divisions in the Parks and Recreation Department for management review.