Quintin Collins Email & Phone Number

Texas, United States

United States

United States

Dallas-Fort Worth Metroplex

United States

 Developed and led 6 retail locations with over 30 employees at all store levels from sales associates to managers Knowledge of business sales fundamentals: sales trends, inventory management, pricing, and promotions strategies Planned and set monthly and quarterly workloads to support business priorities Leveraged insights that drove business objectives through extensive research and knowledge of competitors Developed, promoted, coached, and mentored store… Show more  Developed and led 6 retail locations with over 30 employees at all store levels from sales associates to managers Knowledge of business sales fundamentals: sales trends, inventory management, pricing, and promotions strategies Planned and set monthly and quarterly workloads to support business priorities Leveraged insights that drove business objectives through extensive research and knowledge of competitors Developed, promoted, coached, and mentored store managers Adept at leading store managers and their teams to deliver on established Key Performance Indicators (KPIs) Improved efficiency and decreased costs through risk control and extensive weekly assessment audits Show less

United States

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment• Ensure service… Show more • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations• Communicate expectations to employees and provide timely updates• Provide subject matter expertise in handling escalated customer calls as needed• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities• Stay current on internal work processes, policies and procedures. Attend required manager development training• Promote the Convergys values through both behavior and attitude, including being an advocate for team members Show less

Coaching individual performance and provide feedback to staff of 10-25 associates with the intent of driving the desired business results.•Provide leadership, guidance, and motivation of staff and build relationships with peers.•Perform service monitoring of phone calls to ensure quality accuracy.•Manage and directs the daily activities of multiple operation functions within the Default Customer Management organization.•Relies on experience and judgment to plan and accomplish… Show more Coaching individual performance and provide feedback to staff of 10-25 associates with the intent of driving the desired business results.•Provide leadership, guidance, and motivation of staff and build relationships with peers.•Perform service monitoring of phone calls to ensure quality accuracy.•Manage and directs the daily activities of multiple operation functions within the Default Customer Management organization.•Relies on experience and judgment to plan and accomplish goals.•Manage staff audit violations, schedule adherence, and employee time management Show less

Coaching individual performance and provide feedback to staff of 15-25 associates with the intent of driving the desired business results.•Provide leadership, guidance, and motivation of staff and build relationships with peers.•Perform service monitoring of phone calls to ensure quality accuracy.•Participate in staff interviews and selection process.•Effectively communicate collection strategies, policies and procedures in accordance with federal, state, and corporate… Show more Coaching individual performance and provide feedback to staff of 15-25 associates with the intent of driving the desired business results.•Provide leadership, guidance, and motivation of staff and build relationships with peers.•Perform service monitoring of phone calls to ensure quality accuracy.•Participate in staff interviews and selection process.•Effectively communicate collection strategies, policies and procedures in accordance with federal, state, and corporate collections regulations.•Manage staff audit violations, schedule adherence, and employee time management. Show less

Supervise, coach, and motivate store staff of 30 employees.•Coordinate hiring, scheduling, training, and marketing with the store manager.•Support store manager in leading the team in inside/outside sales, and create action plans to achieve store goals.•Liaison for customer escalations.•Responsible for producing beginning and end of day reports, and daily cash flows.

Supervise, coach, and motivate store staff of 30 employees.•Coordinate hiring, scheduling, training, and marketing with the store manager.•Support store manager in leading the team in inside/outside sales, and create action plans to achieve store goals.•Liaison for customer escalations.•Responsible for producing beginning and end of day reports, and daily cash flows.

Supervise and motivate troops in special missions, daily duties, and maintenance of personal and field equipment.

Supervise and motivate troops in special missions, daily duties, and maintenance of personal and field equipment.

Information Technology

Itil 4® Foundation , Comptia A+ 1101, Comptia A+ 1102, Comptia Network+ 008, Comptia Security+ 601

ITIL 4® Foundation (PITG) 05/02/2022 – 05/13/2022 Yes Pass CompTIA A+ 1101 05/16/2022 – 05/27/2022 Yes Pass CompTIA A+ 1102 05/31/2022 –.