Quintishia Dillard Email & Phone Number

Greensboro, North Carolina, United States

Strong familiarity with wireless connectivity productsAnswered customers queries from all over the U.SWork on the troubleshooting of devices such as iPad, iPhone and macAssist with complex issues and concernsDisplay courtesy and strong interpersonal skills with all customer interactionsLogged on and off customer care system and accessed account filesRecord all customer and issue related information in the proper database

Manage large amounts of incoming calls, Generate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers and trust with customer accounts through open and interactive communicationMeet personal/customer service team sales targets and call handling quotas

Dusts furniture, woodwork and equipment and dust-mops floors. Polishes and cleans fixtures in rooms and bathrooms.Cleans vents, fan fixtures, top of windows, door frames and other high areas using a ladder.Gathers and disposes of trash and waste materials using specified bags or containers.Moves furniture and other heavy objects as required.Performs terminal cleaning procedures of patient rooms and prepares rooms for new occupants; follows isolation procedures in isolation rooms.Cleans and disinfects all fixtures, floors, mirrors, windows, doors and walls of bathrooms.Makes supply packs for departments and puts linen stacks in carts for distribution. Takes supply requests and delivers them.Keeps work areas neat and orderly, cleans equipment and assists with other cleaning duties as assigned.

Responsible for solving customer complaints and providing information regarding productsOffer exceptional customer service to differentiate and promote the company brandChecked out customers and maintained a friendly, professional demeanor at all times

Cosmetology, Cosmetology/Cosmetologist, General

High School Diploma

High School Diploma